Jacob Thornton
Cardiff By The Sea
Summary
Developed strong situational awareness and conflict resolution skills in high-pressure event environments. Excels in maintaining secure and orderly atmosphere while effectively communicating with diverse groups. Looking to transition into new field, utilizing these transferable skills to contribute to dynamic and safety-focused workplace.
Overview
4
4
years of professional experience
Work History
Event Security Guard
Elite Security Services
05.2023 - 07.2024
- Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
- Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
- Permitted entry with escort for approved persons into secure locations.
- Completed full building and grounds patrols to spot and investigate concerns.
Service Assistant
P. F. Chang's
05.2022 - 08.2022
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
- Assisted team members in improving workflow efficiency by sharing best practices.
Courtesy Clerk
Vons
06.2020 - 08.2020
- Monitored safety and security concerns and reported to leadership for resolution.
- Conducted one-on-one training with 2 new employees to teach various store procedures.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded proactively and positively to rapid change.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
Education
BBA - Business Administration And Management
Boise State University
Boise, ID12-2025
High School Diploma -
Santa Fe Christian High School
05.2021
Skills
- Customer Account Management
- Calm and Professional Under Pressure
- Effective Communication
- Bagging Procedures
- Teamwork and Collaboration
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Understanding Customer Needs
- Customer Retention Strategies
- Responding to Difficult Customers
Timeline
Event Security Guard
Elite Security Services
05.2023 - 07.2024
Service Assistant
P. F. Chang's
05.2022 - 08.2022
Courtesy Clerk
Vons
06.2020 - 08.2020
High School Diploma -
Santa Fe Christian High School
BBA - Business Administration And Management
Boise State University
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