Jacob Stephenson

• Processed cash, credit, and debit payment transactions.
• Resolved customer complaints promptly and efficiently
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Assisted customers with purchases.
• Promoted sales of merchandise and extended warranties
• Independently managed the tasks of closing checkout
• Processed online orders for customers
• Operated a pallet jack to load and unload various merchandise

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• Coached 13-year-old male hockey players to enhance technical skills and performance.
• Collaborated with head coach and assistant coaches to promote positive play and development.
• Demonstrated drills and ran plays to facilitate skill improvement for all players.
• Provided one-on-one coaching to improve individual techniques and game skills.
• Instructed players on proper form, sportsmanship, and performance-enhancing techniques.
• Maintained adherence to team guidelines while fostering a positive team environment.

• Snow shoveling for neighbour (winter)
• Watering plants, minor yard work (summer)