Jacob Steele
Calgary,AB
Summary
Journeyman Automotive Service Technician with over 7 years of successful experience in a dealership environment. Excellent reputation for attention to detail and customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Journeyman Automotive Service Technician
Calgary BMW
01.2024 - Current
- Recently completed training to remove High Voltage components on Hybrid and EV vehicles
- Increased shop efficiency by maintaining a clean, organized workspace and effectively managing repair schedules.
- Collaborated with service advisors to accurately communicate repair needs and estimates to customers.
- Improved overall team performance by mentoring apprentice technicians in advanced diagnostic procedures and repair techniques.
Journeyman Automotive Service Technician
Jaguar Land Rover Royal Oak
04.2023 - 12.2023
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Journeyman Automotive Service Technician
Bavaria BMW
10.2020 - 03.2022
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
Journeyman Automotive Service Technician
Calgary BMW
04.2016 - 03.2020
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase.
- Established clear repair plans with line-item details of expected labor and parts costs.
- Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
- Inspected completed repairs to check for accuracy and functionality and maintain customer satisfaction.
- Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
- Maintained cleanliness, safety and efficiency of garage.
Lot Attendant
Calgary BMW
10.2013 - 04.2016
- Completed complementary car washes following vehicle service
- Escorted drivers to vehicles and helped load or carry large items.
- Parked and retrieved cars according to customer needs.
- Received Employee of the Month recognition.
Cashier
Real Canadian Superstore
07.2011 - 09.2013
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Apprenticeship - Automotive Service Technician Apprenticeship
Southern Alberta Institute of Technology
Calgary, AB02.2020
Skills
- Customer service
- Strong attention to detail
- Independent and team player
- Communication
Certification
Journeyman Certificate with Red Seal Interprovincial Qualification
Timeline
Journeyman Automotive Service Technician
Calgary BMW
01.2024 - Current
Journeyman Automotive Service Technician
Jaguar Land Rover Royal Oak
04.2023 - 12.2023
Journeyman Automotive Service Technician
Bavaria BMW
10.2020 - 03.2022
Journeyman Automotive Service Technician
Calgary BMW
04.2016 - 03.2020
Lot Attendant
Calgary BMW
10.2013 - 04.2016
Cashier
Real Canadian Superstore
07.2011 - 09.2013
Apprenticeship - Automotive Service Technician Apprenticeship
Southern Alberta Institute of Technology
Similar Profiles
Salmin LakhuSalmin Lakhu
Service Advisor at Calgary BMWService Advisor at Calgary BMW
Alexander LawrenceAlexander Lawrence
Compliance Specialist at City of Calgary - Calgary Police ServiceCompliance Specialist at City of Calgary - Calgary Police Service
Leo KwanLeo Kwan
Pre-Owned Sales Director and Inventory Strategist at Habberstad BMW/Bayshore BMWPre-Owned Sales Director and Inventory Strategist at Habberstad BMW/Bayshore BMW
Carmelle EvansCarmelle Evans
Receptionist at CIR RealtyReceptionist at CIR Realty
Jacquie SparrowJacquie Sparrow
Senior Programs Coordinator at Parks Foundation CalgarySenior Programs Coordinator at Parks Foundation Calgary