Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jacob Smith

Sault Sainte Marie,ON

Summary

Adaptable IT professional with extensive experience, with a focus on infrastructure management. Proven ability to maintain and troubleshoot enterprise infrastructure and environments. Strong analytical and problem-solving skills, complemented by expertise in Microsoft 365 and endpoint security, ensuring robust IT support and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Centralized Services Lead

Algoma Technology Services
07.2024 - Current
  • Maintain and support infrastructure, including security, email, print, and backup servers, along with their associated operating systems, software, and storage components.
  • Manage and maintain desktop infrastructure, including hardware standards, system updates, security patches, and performance optimization.
  • Install, configure, test, maintain, monitor, and troubleshoot enterprise systems infrastructure.
  • Implement and maintain security protocols, monitoring systems for threats, and ensure data protection.

IT Service Desk Analyst

Unique Data Systems
08.2022 - 07.2024
  • On-site and remote analysis, diagnosis, and resolution of complex IT infrastructure problems, including network and servers, and implementation of corrective solutions.
  • Serve as primary point of contact for internal resources, vendors, and users identifying and resolving issues, preparing and communicating routine reports.
  • Managed high levels of call flow and responded to technical support needs.
  • Used email and ticketing systems to manage and process support actions and requests.

IT Consultant

Staples Business Depot
08.2019 - 08.2022
  • Provided a high level of customer service and expertise with a wide array of products.
  • Troubleshoot common issues with various IT products, including computers, printers, and telephony devices.
  • On-board and instruct new staff.

Education

Bachelor of Computer Science -

Algoma University
Sault Ste. Marie, ON
06-2019

Bachelor of Science - Psychology

Algoma University
Sault Ste. Marie, ON
06-2019

Skills

  • Microsoft 365 (including Exchange, SharePoint)
  • Virtual infrastructure (Microsoft Hyper-V, VMWare vSphere, Proxmox VE)
  • Infrastructure management (including deployment, patching, updates, backups)
  • Windows Server (including SQL Server)
  • Access control and authentication (including Active Directory, Microsoft Entra ID, MFA, SSO)
  • Network infrastructure (including firewalls, switches, routers, APs, VPN)
  • Network services (including DHCP, DNS)
  • Endpoint security (EDR, AV)
  • Customer service
  • Analytical and problem-solving skills

Languages

English
French

Timeline

Centralized Services Lead

Algoma Technology Services
07.2024 - Current

IT Service Desk Analyst

Unique Data Systems
08.2022 - 07.2024

IT Consultant

Staples Business Depot
08.2019 - 08.2022

Bachelor of Computer Science -

Algoma University

Bachelor of Science - Psychology

Algoma University

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Jacob Smith