Jacob Silva
Drayton Valley,AB
Overview
12
12
years of professional experience
1
1
Certification
Work History
Install and Repair Technician
Telus Communications
Drayton Valley, Alberta
03.2022 - 08.2025
- Diagnosed technical issues in telecommunications equipment and network systems, including copper, fiber, and 5G infrastructure.
- Ensured compliance with safety standards when performing repairs or servicing equipment.
- Repaired and maintained devices including routers, modems, telephones and security systems.
- Performed routine inspections on equipment to ensure optimal performance.
- Assisted customers with device setup and technical support via phone and in-person.
- Read and understood diagrams and schematics to accurately perform repairs.
- Utilized diagnostic tools to assess and troubleshoot technical issues accurately.
Deli Cook
Safeway
Edmonton, AB
09.2021 - Current
- Cook food to safe temperatures to ensure safety and prevent illness
- Sanitize workstation before and after shift to prevent illness and food contamination.
- Safely operate ovens, grills and other kitchen equipment to minimize accidents.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Grilled and deep fried various foods from meats to potatoes.
Work Experience/ Training
Ballad Group
Edmonton , AB
06.2020 - 01.2021
- Practiced effective communication and conflict resolution skills for the workplace
- Learned skills to provide effective work experience and achieved skills necessary to accomplish different tasks within the workplace
- Obtained training and valid tickets to help me succeed within the workplace
Volunteer
Mcculough Centre
Gunn, AB
10.2019 - 10.2020
- Volunteer staff in the kitchen at the Mcculough Centre in Gunn for 1 year before moving to Edmonton
- Practiced proper food handling and sanitization practices
Sales Associate
Guitarworks
Calgary, AB
10.2013 - 12.2018
- Negotiated and closed deals with minimal oversight.
- Sold various products by explaining unique features and educating customers on proper application.
- Assisted customers by finding needed Musical instruments and checking inventory for items at other locations.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended optimal merchandise based on customer needs and desires.
- Used Internet based point of sale register system to ring up customer purchases, process payments and issue receipts.
Education
High School Diploma -
Frank Maddock High School
Drayton Valley, ABSkills
- Conflict resolution
- Safety Compliance
- Technical troubleshooting
- Hazard identification
- PPE compliance
- Excellent communication skills
- Strong computer skills
- Organization
- Problem solving
- Attention to detail
- Relationship building
- Time management
- Reliable and trustworthy
- Customer service
- Basic math
- Cash handling accuracy
- Team player mentality
- Listening skills
- Hot and cold food preparation
- Cleaning and sanitization
Certification
- First Aid with CPR - 2024
- Fall Protection - 2024
- WHIMIS Training - 2024
- CSTS Training - 2020
- Food Safe Training - 2020
- Clean, Valid Class 5 Driver's Licence
Timeline
Install and Repair Technician
Telus Communications
03.2022 - 08.2025
Deli Cook
Safeway
09.2021 - Current
Work Experience/ Training
Ballad Group
06.2020 - 01.2021
Volunteer
Mcculough Centre
10.2019 - 10.2020
Sales Associate
Guitarworks
10.2013 - 12.2018
High School Diploma -
Frank Maddock High School