Jacob Sheppard
Hamilton,ON
Summary
Proven leader in property management looking to expand into a new industry. Dedicated employee with a track record of maximizing rental income and maintaining high occupancy rates for InterRent. Skilled in business administration/resident relations, staff management and contract negotiation, ensuring operational excellence and superior customer service. Achieved significant improvements in ROI through strategic planning, budgeting, and effective communication.
Overview
6
6
years of professional experience
Work History
Assistant Property Manager / Property Manager
InterRent
08.2022 - Current
- Oversaw management of over 1300 residential suites while providing general services to tenants.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Maximized rental income while minimizing expenses through effective planning and control.
- Developed annual, and monthly operating budgets and forecasts, as well as sales and marketing plans.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Site Coordinator
InterRent
05.2020 - 08.2022
- Scheduled staff and volunteers to cover all necessary duties during planned events.
- Supervised crew of over 15 employees reporting directly to myself.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Followed up on delinquent tenants and coordinated collection procedures.
Customer Care Coordinator
InterRent
04.2018 - 04.2020
- Introduced prospective tenants to types of suites available and performed tours of premises.
- Communicated effectively with internal operations staff, and residents to ensure smooth business processes.
- Generated professional networks with local real estate representative to further build prospective resident pool.
- Generated leads for sales and rental properties through a variety of different methods including cold calls and referrals.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Education
Bachelor of Commerce - Marketing Management
University of Guelph
Guelph, ON04.2018
Skills
- Business Administration
- Customer Service-Focused
- Exceptional Oral and Written Communication Skills
- Fast Learner
- Exceptional Work Ethic in Both Individual, and Team Working Environments
- Staff & Vendor Management
- Business Development
- Contract Negotiation
Languages
English
Native or Bilingual
Timeline
Assistant Property Manager / Property Manager
InterRent
08.2022 - Current
Site Coordinator
InterRent
05.2020 - 08.2022
Customer Care Coordinator
InterRent
04.2018 - 04.2020
Bachelor of Commerce - Marketing Management
University of Guelph
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