Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jacob Sajan

Summary

Highly organized HR Coordinator and a Professional Scrum Master with two years of experience in Human Resources, recruitment and employee relations. Possesses excellent organizational and communication skills, with a proven ability to work positively with different teams and cultures. Dedicated to troubleshooting problems, developing employee engagement and cultivating positive relationships.

Overview

7
7
years of professional experience
1
1
Certification

Work History

HR Coordinator

Global Gathering Place
05.2024 - Current
  • Coordinated all recruitment initiatives and activities including job postings, interviews, job offers and reference checks for new staff members
  • Provided HR support to the Executive Director, Finance and Operations Manager, Program Manager, and Language Services Manager
  • Liaised with payroll, finance and IT to set up new employees in the system
  • Revamped job descriptions for numerous positions in the company
  • Drafted documents such as employment contracts offer letters, termination notices and other correspondence for employees
  • Facilitated the onboarding of new employees and conducted new hire orientations
  • Manages annual commitments, such as insurance renewals, equipment leases, membership renewals, annual cleaning, etc
  • Collaborated with volunteers, staff, and to plan and facilitate fundraising initiatives
  • Ensured office inventory list, employee tracking sheet, and organizational chart are updated
  • Identified and advised to improve HR processes and ensure the integrity of information, programs, policies, and procedures
  • Coordinated employee reviews for managers and ensured proper documentation and filing to respective employee files
  • Spearheaded initiatives including celebrations, internal newsletter, weekly inspirations etc
  • Aimed at maintaining and building a positive team culture
  • Provided HR administrative assistance ensuring smooth and efficient HR operations
  • Analyzed and created reports for senior leadership detailing key trends in areas such as turnover rates or employee engagement scores
  • Developed positive relationships with hiring managers to understand their staffing needs and preferences.

HR Administrator

eHealth Saskatchewan
12.2022 - 05.2024
  • Worked with the HR Director, Organizational Development Director, HR Manager, Business Partners, and Talent Acquisition specialists to maintain the flow of organizational projects
  • Conducted orientation for new hires in the absence of the HR Coordinator
  • Oversaw and managed the whole of HR operations during March 2024
  • Managed and onboarded close to 180 employees from 2023 to 2024
  • Trained a new HR Administrator within the team
  • Examined processes for improvements to remove bottlenecks, improve service and create standardized work processes
  • Introduced a new information template to the internal company webpage (eConnect) to ensure employees receive information through the self-serve method, thereby decreasing the emails coming into the HR mailbox by 35%
  • Consistently provided support to eHealth payroll and 3s Health to resolve problems, perform scheduled activities, and track position changes
  • Monitored, managed and tracked HR programs such as SINP, Remote Work, Performance Management, New Hire Surveys, Mandatory training, and Probationary reviews
  • Processed HR documentation such as enrolments, change of status, prior approvals, reimbursement claims, job requests, letters of offer, leave of absence, long service recognitions, terminations, and salary increments
  • Maintained the physical filing systems following the record-keeping standards(ARMS)
  • Ensured grievances and associated communication items are securely tracked
  • Ensured the accuracy of Active Directory by actively tracking position changes and implementing them through Citrix Workspace with Active Directory Service Interface console otherwise known as AD Tools - HR Attribute Editor
  • Liaised between benefit providers, such as 3s Health and Canada Life administrators, thereby acting as a resource to incoming enquiries and benefit-related questions
  • Created work standards for various processes within the department
  • Knowledge and experience with TALEO, Saskatchewan Immigration Nominee Program, Immigration Policies, Saskatchewan Government Telephone Directory, and Mclean (research tool used for employee surveys)
  • Collaborated with department supervisors to revamp hiring procedures, thereby reducing the time taken to onboard a new hire by 15%
  • Maintained and updated human resources documents, such as organizational charts, employee handbooks, directories and performance evaluation forms.
  • Enhanced employee retention by developing and implementing comprehensive onboarding programs.
  • Streamlined HR processes for increased efficiency and reduced errors.

Sales Associate

Footlocker
01.2022 - 01.2023
  • Greeted customers warmly and offered assistance
  • Kept work area clean, organized, and free of clutter at all times
  • Assisted customers with product selection to ensure customer satisfaction
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
  • Organized merchandise displays to promote higher levels of customer engagement.

Content Writer

Appmaker.xyz
01.2020 - 01.2020
  • Applied professional writing, editing, and proofreading abilities to each assignment to produce the best possible content
  • Provided leadership and assistance to the Social Media Management team to create a brand name for Appmaker within the space of e-commerce and WooCommerce platforms
  • Worked closely with marketing strategists and content specialists to develop marketing campaigns to connect with targeted audience
  • Compiled SEO data such as high-value keywords and used that information to guide content and placement decisions that ensure maximum visibility
  • Created reports summarizing performance metrics and other key analytics
  • Researched and wrote effective content that is tailored to the target audience
  • Wrote original short- and long-form content that maintained brand consistency across channels
  • Edited and proofread content for accuracy and clarity.

Sales Representative

Royal Marbles and Granites
01.2017 - 01.2020
  • Presented high-end business proposals to major players in the building materials industry and created partnerships with them to drive profits
  • Recruited and developed a team of sales reps to manage demands and meet sales targets
  • Monitored the market regularly to identify new products and trends and integrated them into the company's product line
  • Maintained inventory data for tracking raw materials and delivered finished products to the northern states of India
  • Monitored the supply chain department to ensure the efficiency of our logistical services to different regions of the country
  • Supervised the sales team's performance and addressed escalated issues
  • Managed to increase the sales of building materials by 38% during the fiscal year of 2018 and kept it steady for the next two years
  • Communicated product features, advantages, and benefits to customers
  • Utilized persuasive communication techniques to close deals quickly and efficiently
  • Developed and maintained strong customer relationships and networks within designated sales territory
  • Managed customer accounts by providing accurate information on product availability and pricing.

Education

Diploma in Business Management -

Saskatchewan Polytechnic
Moose Jaw, Saskatchewan
07.2022

Skills

  • Recruitment and selection
  • Talent Acquisition
  • Job Analysis
  • Networking and relationship building
  • Onboarding and Orientation

Accomplishments

  • The SINP project at eHealth was undertaken by our team and I was a crucial member of my team majorly running the project. This increased the status of eHealth amongst our competitors exponentially and was one of the crucial factors in the company becoming a top 100 employer in Canada.
  • The SEO project undertaken by our content management team at Appmaker to increase web traffic was a huge
    achievement in the company's history as it made our website stand out amongst Google results through organic traffic.
  • The expansion of Royal Marbles into the rural regions within the state of Kerala was a major project initiated by the organization to establish the company's presence and sales amongst rural towns and vendors. This was achieved through extensive collaboration from the Sales team and in-depth market analysis.

Certification

  • Advanced Digital Marketing Certification
  • Professional Scrum Master I
  • Working towards CPHR designation

Timeline

HR Coordinator

Global Gathering Place
05.2024 - Current

HR Administrator

eHealth Saskatchewan
12.2022 - 05.2024

Sales Associate

Footlocker
01.2022 - 01.2023

Content Writer

Appmaker.xyz
01.2020 - 01.2020

Sales Representative

Royal Marbles and Granites
01.2017 - 01.2020

Diploma in Business Management -

Saskatchewan Polytechnic

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Jacob Sajan