Jacob Roooney
La Peche,QC
Summary
Dynamic Service Technician at Milwaukee Tool recognized for exceptional customer service and conflict resolution abilities. Skilled in installation and repair, ensuring high-quality service through mechanical aptitude and meticulous attention to detail. Experienced in diagnosing mechanical systems to enhance operational efficiency. Advanced troubleshooting techniques applied to swiftly resolve technical challenges.
Overview
2026
2026
years of professional experience
Work History
Service Technician
Milwaukee Tool
Ottawa, ON
07.2021 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Handled customer complaints with empathy and professionalism.
- Maintained knowledge of promotions and services to enhance customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Trained staff on operating procedures and company services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Customer Service Representative
Service Recreatifs Demsis
Old Chelsea, QC
2019 - 07.2021
- Assisted customers with inquiries and resolved issues efficiently.
- Handled customer complaints with empathy and professionalism.
- Maintained knowledge of promotions and services to enhance customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Trained staff on operating procedures and company services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Machine Operator
Styro Rail
Wakefield, QC
10.2017 - 08.2018
- Operated machinery to produce high-quality Styrofoam products, ensuring adherence to safety protocols.
- Conducted routine maintenance on equipment to minimize downtime and enhance operational efficiency.
- Monitored production processes for quality control, promptly addressing any discrepancies or issues.
- Complied with company and OSHA safety rules and regulations.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
Laborer
Westboro Flooring
Ottawa, ON
2017 - 2018
- Assisted team members in measuring and cutting materials accurately for installations.
- Operated forklifts and boom lifts to complete various tasks.
- Mixed and poured concrete for variety of projects.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
Sous Chef
Wakefield Mill Hotel and Spa
Wakefield, QC
2016 - 07.2017
- Supervised kitchen operations, ensuring quality and consistency in food preparation and presentation.
- Collaborated with culinary team to develop seasonal menu items that enhanced guest dining experience.
- Trained junior staff on food safety standards and proper cooking techniques to maintain high-quality service.
- Coordinated inventory management, optimizing supply usage while minimizing waste through efficient procurement practices.
Education
High School Diploma -
Des Lacs
La Peche, QCSkills
- Installation and repair
- Attention to detail
- Customer service
- Independent work
- Punctuality and reliability
- Flexibility and adaptability
- Professionalism and courtesy
- Physical stamina
- Mechanical aptitude
- Hand tool proficiency
- Customer relationship management
- Troubleshooting skills
Languages
French
Native or Bilingual
English
Full Professional
Awards
Epic award Q1 2025 Initiative & Drive.
Timeline
Service Technician
Milwaukee Tool
07.2021 - Current
Machine Operator
Styro Rail
10.2017 - 08.2018
Customer Service Representative
Service Recreatifs Demsis
2019 - 07.2021
Laborer
Westboro Flooring
2017 - 2018
Sous Chef
Wakefield Mill Hotel and Spa
2016 - 07.2017
High School Diploma -
Des Lacs