Jacob Rogers
Stockton
Summary
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
Stockton
08.2024 - Current
- Directed daily store operations, ensuring effective team management and productivity.
- Mentored baristas to elevate skills and enhance customer service.
- Fostered a collaborative culture, boosting team performance and morale.
- Ensured compliance with Starbucks standards, maintaining quality and customer satisfaction.
- Resolved operational challenges promptly, facilitating smooth shift transitions.
Barista
Starbucks
Stockton
08.2022 - 08.2024
- Crafted high-quality espresso beverages and specialty drinks for customers.
- Operated point-of-sale system to enhance order processing and cash handling efficiency.
- Engaged customers with exceptional service and tailored product recommendations.
- Collaborated with team members to optimize workflow during peak hours.
- Trained new staff on coffee preparation techniques and customer service best practices.
Sales Representative
Market Source
Stockton
10.2018 - 05.2022
- Drove sales productivity and customer satisfaction for wireless products and accessories.
- Cultivated relationships with key channel partners to enhance sales growth.
- Managed troubleshooting processes while maintaining confidentiality of client information.
- Engaged customers through effective interpersonal skills and proactive conversations.
Skills
- Team leadership
- Customer service excellence
- Operational problem-solving
- Relationship building
- Effective communication
- Adaptability
- Training development
- Quality assurance
Certification
- Starbucks Coffee Master
Timeline
Shift Supervisor
Starbucks
08.2024 - Current
Barista
Starbucks
08.2022 - 08.2024
Sales Representative
Market Source
10.2018 - 05.2022
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