Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacob Rice

Bakersfield,CA

Summary

Detail-oriented Network Engineer with extensive experience in diverse systems and server administration. Expertise in swiftly diagnosing and resolving issues to restore server functionality after crashes, ensuring minimal downtime. Exceptional communication and interpersonal skills facilitate the translation of complex technical concepts for non-technical audiences. A collaborative team player adept at managing multiple projects simultaneously while maintaining high accuracy and organization.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Tier 2 Network Engineer

Grapevine MSP
01.2018 - Current
  • Provided extensive remote and onsite support for customer tickets.
  • Assisted with documenting customer core business applications, including installation, troubleshooting and management.
  • Server and workstation monitoring using Datto RMM tool for secure remote access and patch management.
  • Customer server administration, including Active Directory, DNS, DHCP, Print Services, and Group Policies.
  • Deployment of StorageCraft backups utilizing Synology NAS, ImageManager for backup retention policies and replication to secure offsite datacenter, monitoring backups and resolving issues to maintain clean backup history.
  • Monitoring and management of SentinelOne anti-virus solution.
  • Microsoft 365 management, including users, licensing, and mail flow investigations.
  • Email migrations follow-up getting users back into their mailboxes, migrated pst from old mailbox to new mailboxes.
  • Workstation upgrades and profile migrations, including domain and azure cloud migrations. Ensuring all user data is migrated for seamless transitions.
  • RingCentral VoIP phone management, including extension/phone configuration, call routing and user creation.
  • New customer onboarding projects, including changing all admin passwords; RMM and SentinelOne agent deployment; server backup deployment; and customer documentation.
  • Managing VMware host environments, including installing VMware ESXi and managing virtual servers.
  • FortiGate firewall deployments including burn in and firmware updates; New Installations; Upgrade from older FortiGate versions, including migrating configuration for VLANs, DHCP, firewall policies and SSL VPN.
  • FortiAP deployments with management by FortiGate firewall.
  • Worked with users to determine areas of technology in need of improved usability and provided recommendations to meet customer needs.
  • Installed important security and functionality patches to maintain optimal protection against intrusion and system reliability.
  • Implemented corrective plans of action for network availability, utilization, and latency.
  • Monitored installation of materials and equipment for compliance with drawings and specifications.
  • Participated in 24/7 on-call rotation.

Network Technician

Exclusive Technologies
01.2017 - 01.2018
  • Monitored day-to-day activity with all clients, made sure all the systems were running as they should.
  • Fixed any issues that would come up such as issues with Microsoft outlook, excel, PowerPoint, etc. active directory, exchange servers, firewall issues, and internet connection issues.
  • Management of Active Directory, including setting up new users and managing profiles.
  • Build workstations for new employees which includes adding all necessary monitoring software, antimalware software, and anti- ransomware software if needed.
  • Running cat 6 for cameras, installing POE extenders, installing switches and patch panels, running fiber optic cable when the run is over 320 feet.

Installation Technician

Tel-Tec Security
10.2016 - 01.2017
  • Installed security systems and fire systems when accompanied with an employee who add the proper licensing for fire.
  • Installed camera systems and positioned them to cover the best area and to make them as efficient as possible.
  • Taking inventory of what is in the work vehicle, making sure we had all necessary parts for any job or for any problems that might arise.
  • Doing vehicle checks every week to make sure the work vehicle is running properly as well as attending safety meetings every week.

Shift Supervisor

StarBucks, Inc
06.2012 - 10.2016
  • Ran day to day operations, including managing employees and making sure beverage routines were being followed to company standards.
  • Made sure the store’s cleanliness was being maintained, customers experience was being meet.
  • Learned money management skills.

Education

High School Diploma -

Highland High School
Bakersfield, CA
06.2012

Skills

  • VMware Virtualization
  • Microsoft Active Directory and Exchange Servers
  • Hardware and Software Installation
  • Server Configuration
  • Workstation Maintenance
  • Data Backups and Restoration
  • Microsoft 365, Azure AD & SharePoint
  • Networking (Firewalls, Switches & VPNS)
  • File System Administration
  • Network configuration
  • LAN switching technologies
  • IP addressing and subnetting
  • DNS implementation
  • Network security systems
  • Network device monitoring
  • Wide area network optimization
  • Networking and routing protocol expertise
  • Strong troubleshooting skills
  • Cisco switching expertise
  • Network performance monitoring
  • Load balancing techniques
  • Documentation writing

Certification

  • Working on:
  • Network +
  • Security +

Timeline

Tier 2 Network Engineer

Grapevine MSP
01.2018 - Current

Network Technician

Exclusive Technologies
01.2017 - 01.2018

Installation Technician

Tel-Tec Security
10.2016 - 01.2017

Shift Supervisor

StarBucks, Inc
06.2012 - 10.2016

High School Diploma -

Highland High School

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