Jake Quinn
Georgetown
Summary
Personable and dedicated Customer Service Representative with extensive experience in the retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Department Manager
Food Basics
Ontario
08.2012 - Current
- Worked closely with sales associates to complete tasks.
- Utilized excellent math skills to maintain accurate inventory levels.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Handled shift overstock, restocking and inventory control.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Followed safety protocols and company processes and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Proposed or approved modifications to project plans.
- Reviewed completed work to verify consistency, quality and conformance.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
Education
HVAC Pre-Apprenticeship Diploma -
Skilled Trades College of Canada
Oakville, ON03-2026
Skills
- Problem-Solving
- Verbal and Written Communication
- Team Supervision
- Safety and security
- Decision-making
- Dependable and hardworking
Languages
English
Certification
- WHIMIS (2015)
- Emergency First Aid and CPR
- Working at Heights
References
- Available upon request
Timeline
Department Manager
Food Basics
08.2012 - Current
HVAC Pre-Apprenticeship Diploma -
Skilled Trades College of Canada