Jacob Phlip
London,Canada
Overview
6
6
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Community Living Stratford
Stratford, ON
08.2023 - Current
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Assisted individuals in learning and developing new skills.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
Manufacturing Production Associate
Formet Industries
St. Thomas, ON
09.2022 - 08.2023
- Coordinated 10 production lines by consistently monitoring the machines throughout the day and resolving issues as they arise
- Assisted with mig welding on over 100 defected welds, to improve the quality standards of the company
- Weighed and measured items to prevent waste and meet quality standards, by following established procedures and using a scale and measuring tape
- Inspected products and machines to maintain quality and efficiency, which reduced the number of defective products by 7% by physically inspecting products during the production process
- Reduced bottleneck time by 20%, decreased waste by 25%, and improved productivity by 15%.
Residence Service Representative
Fanshawe College
London, Ontario
02.2022 - 05.2023
- Resolved more than 100 customer complaints per quarter by conducting weekly chats and monthly face-to-face visits
- Increased customer satisfaction by maintaining a 90% or higher rating on all customer service calls as a Residence Service Representative
- Achieved the best employee ranking for the hotel season, based on the number of guest service issues resolved
- Enhanced customer interaction by employing strategies such as active-listening and responding to customer issues with empathy
- Managed outbound calls and solved problems of the customers
- Developed customer relations by presenting solutions that best meet their needs.
Manager
Tim Hortons
London, Ontario
08.2021 - 11.2022
- Coordinated the employees to handle an increase in the number of working hours by 40 %, while maintaining a 98 % customer satisfaction rate
- Handled the company's proprietary database, which grew to over 500,000 entries and reduced labor costs by $50,000
- Developed staffing schedules designed to meet monthly sales targets with the highest level of customer service; schedules included up to $5 million in annual labor costs
- Trained new employees on how to work more efficiently, resulting in a 20% reduction in wait time at the front desk
- Promoted to the position of a Manager in 6 months of joining, by exceeding sales target by 10% and increasing customer satisfaction by 30%
- Accelerated sales profitability by 30%.
Operations Manager
MC Jacob & Sons
Kerala, India
04.2018 - 03.2021
- Developed and implemented operational processes, resulting in a 25% increase in efficiency and a 5% decrease in unit cost
- Designed a reporting system to track key performance indicators, providing key insights into operational inefficiencies and areas for optimization
- Managed the distribution of a renowned brand in 14 cities, increased distribution by 50% and doubled sales
- Conducted and enforced federal, state, local and company rules for safety and operations
- Monitored daily operations to ensure adherence to policy and operational procedures.
Education
Post-Graduate Certificate - SUPPLY CHAIN MANAGEMENT - LOGISTICS
Fanshawe College
01.2022
Post-Graduate Certificate - BUSINESS ANALYSIS
Fanshawe College
01.2021
Bachelor of Commerce - FINANCE
MG University
01.2019
Certification
- CPR
- CPI
Timeline
Direct Support Professional
Community Living Stratford
08.2023 - Current
Manufacturing Production Associate
Formet Industries
09.2022 - 08.2023
Residence Service Representative
Fanshawe College
02.2022 - 05.2023
Manager
Tim Hortons
08.2021 - 11.2022
Operations Manager
MC Jacob & Sons
04.2018 - 03.2021
Post-Graduate Certificate - SUPPLY CHAIN MANAGEMENT - LOGISTICS
Fanshawe College
Post-Graduate Certificate - BUSINESS ANALYSIS
Fanshawe College
Bachelor of Commerce - FINANCE
MG University
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