Jacob Pfennings
Hemet
Summary
Dynamic sales leader with over 6 years of experience in management and multi-unit leadership, specializing in driving sales growth and operational excellence. Proven track record of enhancing team performance and optimizing processes across diverse locations demonstrates a commitment to achieving measurable results. Expertise in developing strategic initiatives that align with business objectives improves customer satisfaction and fosters long-term loyalty. Strong analytical skills combined with a results-oriented mindset ensure the attainment of high-performance standards while cultivating a culture of success.
Overview
7
7
years of professional experience
Work History
Account Executive
Charter Communications, Spectrum
04.2025 - Current
- Cultivated strong client relationships through regular communication and personalized service.
- Managed account portfolios, ensuring alignment with client needs and company objectives.
- Developed strategic sales presentations to effectively showcase product benefits and solutions.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
District Manager
Arch Telecom T-Mobile
04.2024 - 04.2025
- Oversee operations of 6-14 retail locations, driving annual gross sales between $6 million and $9.5 million.
- Trained and mentored management teams, fostering a culture of accountability and high performance across all locations.
- Analyzed sales data and market trends to identify growth opportunities and optimize inventory management.
- Collaborated with marketing teams to design and execute promotional campaigns, enhancing brand visibility and customer engagement.
- Established performance metrics and KPIs for district locations, leading to improved sales outcomes and operational excellence.
- Managed budgetary responsibilities, ensuring optimal allocation of resources to achieve financial targets.
District Manager
Verge Mobile T-Mobile
09.2022 - 04.2024
- Create and implement effective sales strategies to achieve district sales goals and increase market share
- Monitor and analyze key performance indicators (KPIs) to track sales performance and identify areas for improvement
- Develop and implement training programs to improve sales team performance and increase customer satisfaction
- Establish and maintain relationships with key stakeholders, such as local businesses and community organizations, to promote the company's brand and increase customer engagement
- Develop and implement strategies to attract and retain top talent, ensuring a high-performing sales team.
Retail Store Manager
Verge Mobile T-Mobile
10.2021 - 09.2022
- Implement strategies to increase customer satisfaction and loyalty by providing exceptional customer service and resolving customer issues in a timely manner
- Develop and implement marketing strategies to promote the retail store and attract new customers
- Manage and motivate a team of sales associates to achieve sales targets and provide excellent customer service
- Manage inventory levels to ensure product availability and minimize stockouts
- Collaborate with corporate office to ensure compliance
Operations Manager
Hertz Rental Car
05.2021 - 10.2021
- Develop and implement strategies to improve operational efficiency and reduce costs
- Develop and implement customer service strategies to enhance customer satisfaction and loyalty
- Manage the procurement process to ensure timely delivery of vehicles and equipment needed for operations
- Hire and train staff to ensure efficient and effective operations
- Identify and implement technology solutions to streamline operations and improve fleet management.
Retail Store Manager
Connectivity Source T-Mobile
02.2021 - 05.2021
Retail Store Manager
Experts Choice T-Mobile
02.2019 - 02.2021
Education
High School Diploma -
Paloma Valley High School
Menifee, CASkills
- Leadership & Team Management
- Sales & Revenue Growth
- Operational Efficiency
- Talent Development & Training
- Customer Experience Management
- Budget & P&L Management
- Strategic Planning & Market Analysis
- Cross-functional Collaboration
- Performance Analysis & Reporting
- Technology Integration & Optimization
- Problem Solving & Decision Making
- Relationship building and management
- Pipeline management
LANGUAGES
English | Native
Timeline
Account Executive
Charter Communications, Spectrum
04.2025 - Current
District Manager
Arch Telecom T-Mobile
04.2024 - 04.2025
District Manager
Verge Mobile T-Mobile
09.2022 - 04.2024
Retail Store Manager
Verge Mobile T-Mobile
10.2021 - 09.2022
Operations Manager
Hertz Rental Car
05.2021 - 10.2021
Retail Store Manager
Connectivity Source T-Mobile
02.2021 - 05.2021
Retail Store Manager
Experts Choice T-Mobile
02.2019 - 02.2021
High School Diploma -
Paloma Valley High School
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