Jacob Penney
Hamilton
Summary
Experience working in multiple environments to gain real-world exposure and help lay business career foundation. Data-driven and well-organized team player offering excellent communication and multitasking abilities. Diligent, detail-oriented and reliable worker enthusiastic about advancing abilities and supporting success. Excellent customer service skills and business foundation background.
Overview
11
11
years of professional experience
Work History
Warehouse Operations / Customer Service Manager
JD Smith & Sons
01.2022 - Current
- Responsible for carrying out all customer service activities in accordance with the company procedures such as processing orders, receipts, responding to inquiries, handling complaints in a prompt, courteous and efficient manner
- Assisting all pickers and operators in the management of stock in a warehouse setting
- Assigning tasks and supervising warehouse staff
- Receive all deliveries while communicating with various departments to maintain efficient working relationships
- File and organize invoices, orders and receipts
- Manage inventory levels by observing deliveries or taking counts when necessary
- Provided supervision and training for new team members onboarding experience
Ice Hockey Coach
HamOnt Sports
01.2023 - Current
- Trained forwards, defense and goalies in position-specific strategies
- Planned, organized and conducted practice sessions
- Maintained a high energy atmosphere during training sessions
- Presented and demonstrated different skills and drills to the players
- Provided training direction, encouragement and, motivation advice to prepare athletes for success
Inside Sales Agent
Michael St. Jean Realty
01.2021 - 01.2022
- Phone follow ups with cold - hot (new) leads
- Booked appointments for the Field Agents on the team from said database of hot-new leads using a proven system and script
- Responsible for learning and mastering scripts
- Responsible for timely and consistent follow-up with all leads
- Making over 200+ phone calls daily
- Appointment reminders and follow up calls with all clients
Cashier Sales Associate
Hawgs Gone Wild
01.2018 - 01.2019
- Trained new team members in cash register operation, stock procedures and customer service
- Drove sales and add-on purchases by promoting specific item options to customers
- Greeted incoming customers and provided exceptional service with every interaction
- Remained standing for prolonged periods of time, in addition to repeated walking, bending, stretching and consistently lifting up to 100 pounds
Line Cook
SouthCote 53 Tap and Grill
01.2014 - 01.2018
- Maintained responsibility for creating innovative and delicious food creations while adhering to all food safety protocols
- Followed specific orders catering to guest requests while communicating with other staff members in a very fast paced environment
- Set up and performed initial prep work for food items such as soups, sauces and salads
- Provided training to oncoming staff members to ensure a streamlined production process
Education
Diploma - Business
St. Clair College
Windsor, ONCollege Diploma - Utilities System Operator
Mohawk College
Stoney Creek, HamiltonHigh School -
St. Jean de Brébeuf Catholic Secondary School
Hamilton, ONSkills
- Quality Assurance
- Inventory control
- End to End Logistics Support
- Multitasking
- Team Leadership
- Problem-solving abilities
- High-energy attitude
- Time Management
- Customer Service
Languages
Timeline
Ice Hockey Coach
HamOnt Sports
01.2023 - Current
Warehouse Operations / Customer Service Manager
JD Smith & Sons
01.2022 - Current
Inside Sales Agent
Michael St. Jean Realty
01.2021 - 01.2022
Cashier Sales Associate
Hawgs Gone Wild
01.2018 - 01.2019
Line Cook
SouthCote 53 Tap and Grill
01.2014 - 01.2018
College Diploma - Utilities System Operator
Mohawk College
High School -
St. Jean de Brébeuf Catholic Secondary School
Diploma - Business
St. Clair College
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