Jacob Payton-Alonzo
Poway,CA
Summary
Dynamic professional with extensive experience in employee training and customer service at Wendy's. Proven ability to enhance team performance through effective coaching and mentoring. Skilled in workplace safety and cash handling, fostering a positive environment that reduces turnover and boosts morale. Committed to delivering exceptional service and driving operational excellence.
Overview
4
4
years of professional experience
Work History
Crew Trainer
Wendy's
03.2022 - 08.2025
- Trained other employees in customer service, food safety, and performance requirements.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Reduced employee turnover by fostering a supportive and engaging learning environment.
- Improved employee satisfaction with regular feedback sessions and tailored coaching.
- Conducted hands-on demonstrations to teach new recruits proper use of equipment, enhancing safety and efficiency.
- Guided new trainers in developing effective training strategies, contributing to overall improvement of training program.
Package Handler
FedEx
10.2023 - 02.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
Cashier
Dollar General
04.2021 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
No Degree - Education
Owens Community College
Perrysburg, OHNo Degree - Education
San Diego Mesa College
San Diego, CAHigh School Diploma -
Perrysburg High School
Perrysburg, OH05-2022
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Workplace safety
- Active listening
- Safe food handling
- Coaching and mentoring
- Team leadership and supervision
- Cleaning and sanitation
- Delegating work
- Complaint resolution
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved better scheduling infrastructure by introducing the Breakroom app for scheduling tasks.
Timeline
Package Handler
FedEx
10.2023 - 02.2024
Crew Trainer
Wendy's
03.2022 - 08.2025
Cashier
Dollar General
04.2021 - 02.2022
No Degree - Education
Owens Community College
No Degree - Education
San Diego Mesa College
High School Diploma -
Perrysburg High School
Similar Profiles
Yejide Adeniyi KosokoYejide Adeniyi Kosoko
Crew Member at Wendy'sCrew Member at Wendy's
Marquise RollinsMarquise Rollins
Team Member at Wendy'sTeam Member at Wendy's
Hannah GreenHannah Green
Crew Member at Wendy'sCrew Member at Wendy's
Jeremy StephensJeremy Stephens
District Manager at Wendy'sDistrict Manager at Wendy's
Courtney BrownCourtney Brown
Barber / Owner at Mighty Mo CutzBarber / Owner at Mighty Mo Cutz