Jacob Ortiz
Corona
Summary
Strategic and results-driven Senior Product Owner with 10+ years of experience delivering impactful products in the public sector, including extensive work with Centers for Medicare and Medicaid Services (CMS). Proven expertise in defining product roadmaps, leading Agile teams, and translating complex business requirements into actionable user stories. Adept in backlog management, stakeholder collaboration, and cross-functional team leadership. Skilled in using JIRA, Confluence, and SAFe Agile to manage product lifecycle from conception to deployment. Passionate about building scalable, user-focused solutions that drive efficiency, compliance, and user satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Product Owner
Global Alliant
Rockville
05.2024 - Current
- Company Overview: Centers for Medicare and Medicaid Innovation CMMI
- Drive the creation and maintenance of the product roadmap in alignment with CMS objectives and stakeholder needs.
- Translate regulatory and business requirements into well-defined epics, features, and user stories, with acceptance criteria.
- Facilitate and lead backlog refinement sessions to ensure sprint readiness and cross-team coordination.
- Partner with program management in planning and executing Program Increment (PI) events, reviews, and retrospectives.
- Guide User Acceptance Testing (UAT) efforts, defining test criteria and ensuring quality deliverables.
- Coordinate efforts between internal CMS teams and external contractors to ensure smooth delivery cycles.
- Track and report Agile metrics to stakeholders, using insights to drive continuous improvement.
- Manage large-scale data migration and validation projects ensuring data integrity and system performance.
- Centers for Medicare and Medicaid Innovation CMMI
- Prioritized and managed the team backlog, driving product development by identifying high-value initiatives and aligning with business goals.
- Collaborated with cross-functional teams and stakeholders to refine product vision and roadmap, ensuring alignment with user needs and strategic objectives.
- Ensured feature quality and completeness by verifying acceptance criteria and incorporating customer feedback to optimize product alignment with market demands.
Senior Product Owner
TISTA Science and Technology
Rockville
11.2021 - 05.2024
- Company Overview: Centers for Medicare and Medicaid (CMS) Unified Case Management (UCM)
- Collaborated with business units to gather, analyze, and prioritize product requirements.
- Created detailed documentation including process flows, user stories, and feature specifications.
- Supported CMS modernization projects by contributing to backlog development and release planning.
- Worked with developers, testers, and stakeholders to validate functionality and ensure product-market fit.
- Facilitated sprint planning, daily standups, retrospectives, and release demos.
- Drive the creation and maintenance of the product roadmap in alignment with CMS objectives and stakeholder needs.
- Translate regulatory and business requirements into well-defined epics, features, and user stories, with acceptance criteria.
Healthcare Fraud Lead Investigator
Qlarant
Cerritos
08.2017 - 11.2021
- Company Overview: Centers for Medicare and Medicaid (CMS)
- Conducted interviews of witnesses, informants, and subject area experts and targets of investigations.
- Utilized leads and investigations from government and private agencies and investigated potential fraud determination.
- Conducted training seminars to discuss strategies, investigations and process improvements.
- Determined appropriateness of fraud waste and abuse issues in accordance with pre-established criteria.
- Identified, collected, analyzed and summarized evidence, examined records, verified the authenticity of documents, provided information to support the preparation of attestations/referrals and supervised the preparation of attestations/referrals as needed.
- Communicated with law enforcement and appropriate regulatory agencies including presenting or assisting with presenting investigation or case findings for their consideration to further investigate, prosecute, or seek other appropriate regulatory or administrative remedies.
Education
Master of Science - Information Systems
Utica College
Utica, New York01.2019
Bachelor of Science - Information Systems
Cal State University Fullerton
Fullerton, California01.2013
Skills
- Product Roadmap & Strategy
- Backlog Grooming & Prioritization
- Agile / SAFe / Scrum Methodologies
- Epics, Features & User Story Creation
- Stakeholder Engagement & Alignment
- Program Increment (PI) Planning
- User Acceptance Testing (UAT)
- CMS Compliance & Healthcare IT
- Data Migration & System Integration
- Cross-Functional Team Leadership
- JIRA
- Confluence
- Azure DevOps
- User story creation
Certification
- Certified SAFe Product Owner/Product Manager (POPM)
- Certified Scrum Product Owner (CSPO)
References
Available upon request.
Projects Highlights
- Led the successful migration of 500,000+ member records as part of CMS data modernization.
- Reduced backlog size by 30% through streamlined grooming practices.
- Increased stakeholder satisfaction by 25% through enhanced collaboration and faster release cycles.
Timeline
Senior Product Owner
Global Alliant
05.2024 - Current
Senior Product Owner
TISTA Science and Technology
11.2021 - 05.2024
Healthcare Fraud Lead Investigator
Qlarant
08.2017 - 11.2021
Master of Science - Information Systems
Utica College
Bachelor of Science - Information Systems
Cal State University Fullerton
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