Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Nino

Laguna Hills

Summary

Dedicated and customer-focused professional with experience in automotive retail, senior living services, and food service. Strong skills in customer relations, sales, inventory management, and teamwork. Adept at problem-solving and delivering high-quality service in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Retail Sales Associate

AutoZone
Lake Forest
12.2024 - Current
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Inspected purchased items for defects before handing them over to customers.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Kept informed about new products arriving at the store on a regular basis.
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
  • Handled customer complaints in a professional manner.
  • Placed special orders or called other stores to find desired items.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Addressed customer questions and concerns regarding products and services.

Server

Freedom village retirement community
Lake Forest
12.2022 - 01.2023
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Followed health safety guidelines when serving food products.
  • Greeted guests and provided menus.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Set up tables in between patrons to reduce wait times.
  • Checked food before serving it to customers.

Education

High School Diploma -

Laguna Hills High School
Laguna Hills, CA
05-2026

Skills

  • Customer service
  • Inventory management
  • Team collaboration
  • Conflict resolution
  • Problem solving
  • Loyalty promotion
  • Stocking and receiving
  • Money handling
  • Customer assistance
  • Retail sales
  • Shelf stocking
  • Price tagging
  • Returns and exchanges
  • Cash register operation
  • Order processing
  • Gift card management
  • Flexible schedule
  • Product promotions

Timeline

Retail Sales Associate

AutoZone
12.2024 - Current

Server

Freedom village retirement community
12.2022 - 01.2023

High School Diploma -

Laguna Hills High School
Jacob Nino