Dedicated and customer-focused professional with experience in automotive retail, senior living services, and food service. Strong skills in customer relations, sales, inventory management, and teamwork. Adept at problem-solving and delivering high-quality service in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
AutoZone
Lake Forest
12.2024 - Current
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Inspected purchased items for defects before handing them over to customers.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Kept informed about new products arriving at the store on a regular basis.
Assisted with unloading delivery trucks and stocking shelves with new merchandise.
Maintained knowledge of sales and promotions, return policies and security practices.
Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
Handled customer complaints in a professional manner.
Placed special orders or called other stores to find desired items.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Answered customer inquiries regarding product features, pricing, and availability.
Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Addressed customer questions and concerns regarding products and services.
Server
Freedom village retirement community
Lake Forest
12.2022 - 01.2023
Ensured that each guest was served courteously, quickly, and efficiently.
Followed health safety guidelines when serving food products.
Greeted guests and provided menus.
Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Set up tables in between patrons to reduce wait times.