Jacob Moore

* Retail customer service window work, sales, passports and mail processing which includes sorting, distribution, and PO box management.

* Handle public interactions, manage retail displays, sort mail for carriers, problem solving and creating solutions to best fit the customer and business.

* Fast paced work environment which requires lots of multitasking, standing, lifting up to 70 pounds and and be consistent with mail delivery and dispatch of all mail and packages at the end of day.

* Always pushing sales and selling the USPS brand. Safety is also a top priority.

• Managed daily operations, ensuring efficient workflow and high customer satisfaction.
• Developed staff training programs to enhance service quality and operational procedures.
• Streamlined inventory management processes, reducing waste and optimizing supply chain efficiency.
• Implemented marketing strategies to increase local engagement and boost cafe visibility.

• Developed and executed sales strategies to enhance revenue growth.
• Cultivated long-term relationships with clients, ensuring customer satisfaction and loyalty.
• Conducted market research to identify new business opportunities and trends.
• Collaborated with cross-functional teams to improve product offerings and service delivery.