Jacob Monticello
Laguna Beach
Summary
Proven to excel in fast-paced environments, I leveraged teamwork and heavy lifting proficiency at Drakes Creek Marine Works to enhance dock functionality and foster strong relationships with boat owners. My commitment to workplace cleanliness and customer service significantly boosted satisfaction ratings, showcasing my ability to meet and exceed employer expectations.
Overview
1
1
Certification
Work History
Dock Attendant
Drakes Creek Marine Works
- Reported operations and equipment problems to supervisor for prompt handling.
- Attended to receiving area continuously to offer immediate assistance.
- Registered deliveries and packages from postal service, UPS, DHL and FedEx.
- Followed safety precautions while lifting and moving loads.
- Monitored arrivals and departure of service contractors and building repair and maintenance contractors through logs.
- Maintained clean, organized dock facilities to promote a professional appearance and optimal functionality.
- Developed strong relationships with boat owners through consistent communication regarding their vessel''s status while docked or moored at our facility.
- Assisted in scheduling work shifts for dock attendants, balancing staffing needs with budgetary constraints.
Fuel Dock Attendant
Gallatin Marina
- Assisted in marina marketing efforts, such as distributing promotional materials or participating in community events, to attract new customers and enhance the marina''s reputation.
- Stayed updated on industry trends and best practices through continuous learning activities such as attending workshops or participating in online forums dedicated to marine professionals.
- Maintained a clean and safe dock environment, reducing hazards and promoting safety for all guests.
- Trained new team members in proper fuel handling procedures, fostering a knowledgeable workforce committed to safety.
- Performed routine maintenance on fuel dock equipment, ensuring reliable functionality during peak operation times.
- Addressed customer inquiries professionally and promptly, contributing to positive guest experiences.
- Boosted efficiency by maintaining accurate inventories of fuel and other supplies, enabling timely reordering to minimize stock shortages.
- Collaborated with marina staff to maintain a welcoming atmosphere for visitors, boosting overall satisfaction ratings.
Server
VEA Marriott
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Montage
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Business Management
Station Camp High School
Gallatin 01.2019
Skills
- Workplace cleanliness
- Shipping and receiving
- Warehouse organization
- Heavy lifting proficiency
- Safety procedures expertise
- Pallet jack operation
- Teamwork and collaboration
- Time management
- Customer service
Certification
CPR
Timeline
Dock Attendant
Drakes Creek Marine Works
Fuel Dock Attendant
Gallatin Marina
Server
VEA Marriott
Server
Montage
Business Management
Station Camp High School
Similar Profiles
Eusebio GarciaEusebio Garcia
Housekeeper at Drakes Creek InnHousekeeper at Drakes Creek Inn
Whitney LeeWhitney Lee
Cashier at Drakes Creek MarinaCashier at Drakes Creek Marina
Ramon NietoRamon Nieto
Site Agent at Balfour Beatty (Hinkley Point C - Marine Works)Site Agent at Balfour Beatty (Hinkley Point C - Marine Works)
Rachelle Liem, RN-MSNRachelle Liem, RN-MSN
ER Registered Nurse at VA Long Beach Healthcare SystemER Registered Nurse at VA Long Beach Healthcare System
Yamna AnayaYamna Anaya
Babysitter at Self-employeedBabysitter at Self-employeed