Jacob Minaker
Overview
8
8
years of professional experience
Work History
Retail Supervisor
Auski
06.2021 - Current
- Processed exchanges, refunds and team member purchases to keep cashiers focused on checking out regular customers efficiently.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Coordinated merchandising displays, signage and sales enablement.
- Worked on ski tuning machines and equipment.
Factory Hand
Bulla Dairy Foods
01.2021 - 06.2021
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Carefully packaged finished products and prepared for shipment.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Inspected final products to assess compliance with quality standards and established tolerances.
Keyholder/Team Lead
Foot Locker
07.2019 - 10.2020
- Tracked and prioritized work orders to meet daily inventory requirements
- Provided sales feedback to management to address concerns in sales reports
- Used weekly financial data to analyze company growth and optimize sales strategies
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Trained and mentored new employees in successful strategies and sales education to meet operational standards
- Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
Sales Floor Associate
Vail Resorts
04.2019 - 11.2019
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Approached browsing customers to initiate conversations to determine buying preferences
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Organized racks and shelves to maintain store visual appeal.
Banquets Food Service Waiter
Sandman Signature Hotel
07.2018 - 06.2019
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Collected credit card, cash, and gift certificate payments from customers and made proper changes for cash transactions
- Monitored guests for intoxication and immediately reported concerns to management
- Maintained table settings by removing courses, replacing utensils, and refilling beverages promptly and courteously
- Trained incoming staff on restaurant practices, culture, and procedures to maximize job satisfaction and productivity.
Sales Advisor
Sport Chek
11.2016 - 05.2018
- Maintained current knowledge of applicable sales and product changes in order to provide the best possible service for all customer needs
- Listened to customer details and offered matching solutions to meet wide range of requirements
- Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction
- Developed and delivered engaging and polished presentations to highlight products and draw favourable competitor comparisons
- Maintained extensive knowledge of competitors offerings and presence in assigned territory.
Busser
The Keg Steakhouse & Bar
08.2015 - 08.2016
- Scraped, washed, and efficiently restocked dish-ware, utensils and glassware to keep the kitchen ready for customer demands
- Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health
- Collected trash wipe up spills and removed trays to maintain fresh and clean customer areas
- Bussed tables, cleared, cleaned and set tables in quiet and efficient manner
- Gently moved glassware, crystal and other delicate items to prevent breakage.
Education
Bachelor of Social Science - Honours Political Science
University of Ottawa
Ottawa, ON04.2025
Skills
- Critical Thinking
- Reading Comprehension
- Attention to Detail
- Problem-Solving
- Teamwork
- Interpersonal Skills
Timeline
Retail Supervisor
Auski
06.2021 - Current
Factory Hand
Bulla Dairy Foods
01.2021 - 06.2021
Keyholder/Team Lead
Foot Locker
07.2019 - 10.2020
Sales Floor Associate
Vail Resorts
04.2019 - 11.2019
Banquets Food Service Waiter
Sandman Signature Hotel
07.2018 - 06.2019
Sales Advisor
Sport Chek
11.2016 - 05.2018
Busser
The Keg Steakhouse & Bar
08.2015 - 08.2016
Bachelor of Social Science - Honours Political Science
University of Ottawa