Jacob McDonald

• Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
• Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
• Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
• Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
• Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
• Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
• Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
• Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
• Offered friendly and efficient service to customers, handled challenging situations with ease.

• Supported timely meal service through effective communication with fellow interns and chefs.
• Enhanced cooking techniques by assisting in the preparation of a diverse range of dishes.
• Mastered sauce making through consistent practice and guidance from senior chefs.
• Strengthened teamwork abilities through cooperation with fellow interns on group projects.
• Refined time-management skills, consistently meeting deadlines even under pressure during busy classes.
• Increased understanding of flavor profiles and ingredient pairings, resulting in more innovative dishes.
• Improved presentation skills by plating and garnishing meals for restaurant guests.
• Honed knife skills, becoming proficient at various cuts and techniques for efficient food prep.
• Safeguarded guest satisfaction by adhering to strict health and safety standards during food preparation.
• Contributed to team efficiency by maintaining cleanliness and organization in all work areas.
• Optimized ingredient usage, reducing waste while still producing high-quality dishes.
• Assisted with inventory management, helping to minimize waste and control costs.
• Cleaned kitchen counters, refrigerators, and freezers.
• Read through recipes and set up ingredients for [Type] chef.
• Observed head chefs and how each prepared different specialties to gain knowledge in cooking techniques.
• Checked expiration dates, rotated food, and removed any items that were no longer usable.
• Maintained food safety and sanitation standards.
• Measured, weighed, and mixed appropriate ingredients according to recipe directions.

• Excellent Customer Service
• Handling Sharpe Equipment
• Working With Ovens
• Making Pizzas, Wraps, Sandwiches etc
• Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
• Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
• Offered product samples to customers, generating additional sales through taste-testing.
• Kept kitchen, counter and dining areas cleaned and sanitized.

• Cultivated warm relationships with regular customers.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

After school I would go to a friends house and would help out with picking up big heavy rocks out of their field. It would take around 4-5 hours.