Jacob McCarthy
Summary
Demonstrates strong ability to multitask effectively while maintaining high standards of quality and efficiency in fast-paced environments. Recognized for reliability and a strong work ethic, consistently delivering results under pressure. Possesses exceptional interpersonal skills that facilitate collaboration and support among team members, contributing to a positive workplace culture. Capable of managing diverse responsibilities and assignments with speed and precision, ensuring all tasks are completed on time.
Overview
3
3
years of professional experience
1
1
Certification
Work History
McDonalds
Angus Foods
10.2024 - 06.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Customer Service Representative
Farmboy Inc
08.2022 - 09.2024
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Managed high-volume inquiries, ensuring timely and accurate responses to customer needs.
- Collaborated with team members to streamline processes, enhancing overall service efficiency.
- Resolved customer complaints by identifying root causes and implementing appropriate solutions.
- Trained new staff on company policies, procedures, and best practices for customer interaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Volunteer Food Bank Coordinator
Brookfield Community Food Cuboard
03.2024 - 08.2024
- Supervised and managed volunteers and staff
- Lead key member in planning and execution of project
- Oversaw public relations
- Efficiently implemented ideas and improvements
- Efficiently implemented ideas and improvements
- Curated effective strategies and systems
- Upheld high quality service standard's
Education
High School Diploma -
Brookfield High School
Ottawa, ON06-2024
Skills
- Punctual
- Flexible and adaptable
- Dependable and responsible
- Leadership skills
- Organization and time management
- Verbal communication
- Calm under pressure
- Works well in individual and team environments
Languages
English
French
Certification
- Standard First Aid and CPR Level “C” and AED
- HIGH-FIVE Certification
- COR Certification
Timeline
McDonalds
Angus Foods
10.2024 - 06.2025
Volunteer Food Bank Coordinator
Brookfield Community Food Cuboard
03.2024 - 08.2024
Customer Service Representative
Farmboy Inc
08.2022 - 09.2024
High School Diploma -
Brookfield High School
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