Jacob Marji
Woodbridge,ON
Summary
Dedicated to providing exceptional service as a Customer Service Representative. Proficient in delivering financial solutions, resolving inquiries, and ensuring a positive client experience. Adept at addressing concerns, and offering thorough product knowledge to meet customer needs. Committed to upholding the bank's reputation for excellence and contributing to overall customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Bank Of Montreal
11.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determine the root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly
Walmart Employee
Walmart
02.2019 - 02.2020
- Operated cash register for cash, check, and credit card transactions.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Finance - Finance
George Brown College
Toronto, ON06.2024
High School Diploma -
Tommy Douglas Secondary School
Woodbridge, ON06.2021
Skills
- Complaint resolution: Proficient in defusing difficult situations, managing conflicts, and finding resolutions that satisfy both customers' and the bank's policies
- Customer Service: Demonstrated ability to provide excellent service, address inquiries, and resolve issues in a professional manner
- Collaborative team player with a positive attitude, contributing to a harmonious work environment and achieving goals
- Skilled at identifying potential issues, proactively addressing concerns, and suggesting improvements to enhance customer experiences
- Proficient in accurately handling cash, managing transactions, and ensuring proper documentation and reconciliation
- Capacity to thrive in a dynamic and changing environment, readily adjusting to new processes, technologies, and challenges
- Familiarity with banking products, services, and financial solutions, enabling accurate guidance and recommendations to customers
Timeline
Customer Service Representative
Bank Of Montreal
11.2021 - Current
Walmart Employee
Walmart
02.2019 - 02.2020
Bachelor of Finance - Finance
George Brown College
High School Diploma -
Tommy Douglas Secondary School
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