Jacob Lopez
Sacramento
Summary
Dynamic Shift Supervisor at Starbucks with a proven track record in employee training and conflict resolution. Enhanced operational efficiency through effective inventory control and staff management. Recognized for fostering a collaborative team environment, ensuring safety protocols, and delivering exceptional service, contributing to improved workplace harmony and guest satisfaction.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
05.2021 - Current
- Supervised daily operations to ensure adherence to safety protocols and efficiency standards.
- Assisted in training new team members on operational procedures and equipment usage.
- Monitored inventory levels and communicated needs to management for timely restocking.
- Coordinated shift schedules to optimize labor resources and meet production goals.
- Resolved employee conflicts and facilitated team communication for improved workplace harmony.
- Supervised daily operations to ensure efficient workflow and optimal team performance.
Banquet Captain
Wedgewood Weddings
02.2017 - 04.2021
- Supervised banquet staff to ensure seamless event execution and exceptional guest experiences.
- Coordinated logistics for events, including seating arrangements, catering services, and audiovisual needs.
- Trained new staff on service protocols, enhancing team efficiency and consistency in service delivery.
- Developed and implemented operational procedures to improve banquet setup and breakdown processes.
- Managed inventory of supplies and equipment, minimizing waste while maintaining quality standards.
- Resolved guest inquiries and concerns promptly, ensuring satisfaction during events.
Education
Rosemont High
9594 Kiefer BlvdSkills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Inventory control
- Conflict resolution techniques
- Computer Proficiency
Timeline
Shift Supervisor
Starbucks
05.2021 - Current
Banquet Captain
Wedgewood Weddings
02.2017 - 04.2021
Rosemont High
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