Jacob Kingsman
Modesto,CA
Summary
A skilled ground operations agent in managing airline operations to ensure customer satisfaction and aircraft turn time efficiency. Well-versed in maintaining flight safety protocols with strong background in the process optimization, and customer service. Known for fostering team collaboration and effectively managing changing priorities. Possess skills in data analysis, communication, and problem-solving, consistently driving operational efficiency and achieving targeted results. Reliable and adaptable, with keen focus on operational excellence and continuous improvement.
Overview
10
10
years of professional experience
Work History
Operations Agent
Southwest Airlines
07.2024 - 12.2025
- Coordinated aircraft ground handling operations, ensuring timely departures and arrivals staying true to southwest quick 30 minute turn times.
- Monitored loading processes to maintain safety and compliance standards of commodities especially when handling HAZMAT or HR.
- Remaining up to date and compliant with all safety protocols and operational procedure.
- Collaborated with colleagues to effectively manage IROP turns during disruptions or technical issues.
- Enhanced customer satisfaction levels with exceptional service during check-in, boarding, and disembarking processes.
Ramp Service Agent (Gate Lead)
Southwest Airlines
02.2023 - 07.2024
- Communicated closely with ground crew, flight crew, and tow driver via headset radio to maintain loading and unloading safety and efficiency.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Worked different stations to provide optimal coverage and meet turn times.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
- Ensured gate readiness by having all essential equipment and crew members prior to aircrafts arrival while maintaining a FOD free gate.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over numerous daily flights.
Carpet Technician
Coit Cleaning & Restoration
04.2023 - 10.2023
- Coordinated with clients to schedule services and address concerns promptly.
- Instructed customers, building managers, and custodians on flooring maintenance and care procedures for safety of those in work areas.
- Organized materials, machinery and tools necessary to complete each job.
- Increased customer loyalty through personalized service, attentive listening, and empathy during interactions in their homes and office.
Order Fulfillment Specialist
In-N-Out Burger
05.2016 - 05.2022
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Monitored inventory levels, identifying discrepancies and implementing corrective measures.
- Implemented quality control measures, ensuring accuracy in order processing and customer satisfaction.
Education
High School Diploma -
Pacheco High School
Los Banos, CA06.2017
Skills
- Skilled in safe machinery handling
- Logistics coordination
- Conflict resolution skills
- Customer engagement strategies
- Hazardous materials handling
- Problem-solving aptitude
- Safe flight operations
- Flight log records
Timeline
Operations Agent
Southwest Airlines
07.2024 - 12.2025
Carpet Technician
Coit Cleaning & Restoration
04.2023 - 10.2023
Ramp Service Agent (Gate Lead)
Southwest Airlines
02.2023 - 07.2024
Order Fulfillment Specialist
In-N-Out Burger
05.2016 - 05.2022
High School Diploma -
Pacheco High School