Jacob J. Janssen
Seattle,WA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance.
Overview
18
18
years of professional experience
Work History
Field service tech lll
Culligan Quench (prev. Waterlogic)
Tukwila, WA
04.2017 - Current
- Drove and maintained company vehicle; maintained, repaired, and installed bottle-less water coolers, ice machines, coffee makers, sparkling water taps, storage tanks, water systems, and all water filtration systems; conducted plumbing and site surveys; managed work orders using Microsoft Office applications.
- Installed and maintained water filtration systems at client locations.
- Diagnosed equipment malfunctions on-site, providing timely repairs to ensure operational efficiency.
- Provided technical support to customers for operational inquiries and issues.
Engineering tech I
Smith Brother farms
Kent, Washington
07.2016 - 04.2017
- Executed facility and machine repairs, organized project tasks and shop space to enhance workflow, and developed spreadsheets for tracking parts and repairs efficiently.
- Conducted routine inspections to ensure equipment safety and functionality.
- Maintained accurate records of equipment usage and maintenance schedules.
- Prepared and participated in project design reviews.
- Supported continuous improvement efforts to achieve company goals.
Maintenance tech. II
King & Prince Seafood
Redmond, Wa
07.2014 - 03.2016
- All facility repairs, conveyers, motors, gearboxes, bearings, chains, sprockets, couplings, drive belts, freezers, compressors, drives, PLCs, pneumatics, hydraulics, boiler, Freon, ammonia, natural gas, steam, coils, valves, suppression systems, ventilation, heating, cooling, plenum fans, plumbing, welding, anchoring, fabricating, pasteurizer, packaging equipment, rollup doors, garage doors, Performed preventive maintenance to ensure optimal equipment functionality., work orders, installations, rebuilds, seals, troubleshooting, electrical 120v-480v, lighting, ballasts, customer service, forklift, man lifts, high lifts, Hazmat certification.
- Performed routine maintenance on production equipment and machinery.
- Inspected facilities for safety hazards and compliance with regulations.
- Collaborated with team members to troubleshoot equipment malfunctions.
Remodel & maintenance
Janssen Construction and Glass, LLC
Snohomish, WA
06.2012 - 01.2014
- Drywall, Framing, Plumbing, Painting, Staining, Landscaping, Power tools, Roofing, Assist w/ kitchen & bathroom remodels, Installed siding on residential properties, enhancing curb appeal and contributing to property value., Replaced old windows, boosting energy efficiency and improving overall aesthetics of homes. & conversions.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Management
Burger King
Lake Stevens, WA
04.2009 - 11.2011
- Supervised daily restaurant operations and staff performance.
- Trained and directed 15 crew members to enhance team skills and operational efficiency.
- Trained new employees on service standards and procedures.
- Managed inventory and ordered supplies to maintain stock levels.
- Resolved customer complaints swiftly to maintain satisfaction and loyalty.
- Conducted performance evaluations to support employee growth and development.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Management
Little Caesar's Pizza
Marysville, WA
07.2008 - 02.2009
- Supervised daily operations and staff performance in a fast-paced restaurant environment.
- Trained and mentored team members to ensure high-quality customer service.
- Directed and trained 7+ crew members to ensure operational efficiency, Handled cash transactions accurately at point of sale, contributing to financial integrity. Preparing food, Customer service, Maintained cleanliness and sanitation standards throughout store to enhance customer experience, Open/Close store.
- Managed inventory levels and placed orders to maintain stock availability.
Education
GED -
Everett Community Collage
Everett, Wa11-2007
Skills
- Customer service
- Maintenance
- Repair
- Troubleshooting
- Installation
- Management
- Organizational skills
- Time management
- Microsoft Office applications
- Forklift operation
- Man lifts
- High lifts
- Power tools
- Hand tools
- Pneumatic tools
- Equipment maintenance
- Water filtration
- Site survey
- Vehicle inspection
- Work order management
- Parts ordering
- Client service coordination
- Problem solving
- Attention to detail
- Technical training
- Project organization
- Preventive maintenance
- Training and mentoring
- Relationship building
- Issue escalation
- Record keeping
- Inventory management
- Route planning
- Service workflow optimization
- Task prioritization
- Problem-solving
Timeline
Field service tech lll
Culligan Quench (prev. Waterlogic)
04.2017 - Current
Engineering tech I
Smith Brother farms
07.2016 - 04.2017
Maintenance tech. II
King & Prince Seafood
07.2014 - 03.2016
Remodel & maintenance
Janssen Construction and Glass, LLC
06.2012 - 01.2014
Management
Burger King
04.2009 - 11.2011
Management
Little Caesar's Pizza
07.2008 - 02.2009
GED -
Everett Community Collage