Jacob Jimenez
Norwalk
Summary
Driven and detail-oriented professional with a track record of enhancing customer experiences at The Gardens Casino. Excelled in conflict resolution and multitasking, significantly improving service efficiency. Demonstrated integrity and self-motivation, adept in active listening and enforcing standards. Skilled in both customer service and operational improvements, ready to bring valuable insights and dedication to new challenges.
Overview
8
8
years of professional experience
Work History
Casino Chip Service
The Gardens Casino
04.2022 - 11.2024
- Assisted patrons by resolving complaints, explaining house rules and variations of games.
- Operated cash registers to make change, receive payments and tally transactions.
- Monitored customers for violations of gaming regulations or casino policies.
- Trained and oriented new chip runners in proper procedures and security protocols.
- Enforced game rules and casino policies fairly to maintain betting standards.
Retail Associate
Floor and Decor
09.2016 - 09.2017
- Stone, tile, deco associate
- Display Builder
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
High School Diploma -
John Glenn High School
Norwalk06-2011
Skills
- Efficient multitasking
- Conflict resolution
- Integrity and honesty
- Self motivation
- Attention to detail
- Active listening
Timeline
Casino Chip Service
The Gardens Casino
04.2022 - 11.2024
Retail Associate
Floor and Decor
09.2016 - 09.2017
High School Diploma -
John Glenn High School
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