Jacob Hiltz
Halifax
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
16
16
years of professional experience
Work History
Director of Brand Development
Mezza Lebanese Kitchen
05.2022 - Current
- Onboarding new franchisees into the Mezza family.
- Supporting existing franchisees
- Developed and implemented numerous technology systems to grow the brand
- Developed an online learning platform to increase brand consistency.
- Opened numerous new locations, leading the training team and coaching new and existing franchisees.
- Developed new menu items, LTO’s and improved existing items.
- Coordinated with the marketing team to launch new LTOs.
- Conduct regular store visits, ensuring brand standards are met.
General/District Manager
Five Guys
02.2019 - 05.2022
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Supervised various locations, enforcing high-quality standards of operation.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
Chef
Kempters Cookhouse
09.2016 - 01.2019
- Weekly inventory including BOH and FOH.
- Hire and schedule all kitchen staff.
- Successfully lowered food costs by 2% in my first month.
- Responsible for ordering product and managing 1.5 million in sales per year.
Actor, Musician, and Server
Grafton Street Dinner Theatre
04.2009 - 01.2011
- Served tables while acting out the stories in the play by remaining in character and involving the audience which resulted in happy and engaged customers
- Focused on customer satisfaction by excellent service and immediate resolution of complaints to ensure returning customers
- Learned 40-45 pages of script and 12-16 songs per run by independent practice and team rehearsals
- Created guest receipts by hand, handled cash, and interact payments
Skills
- Inventory Systems
- Microsoft Office
- Training
- Scheduling
- Operations
- Profit & Loss
- Operations Management
- Recruiting
- Brand & Menu Development
- Relationship building
- Verbal and written communication
Timeline
Director of Brand Development
Mezza Lebanese Kitchen
05.2022 - Current
General/District Manager
Five Guys
02.2019 - 05.2022
Chef
Kempters Cookhouse
09.2016 - 01.2019
Actor, Musician, and Server
Grafton Street Dinner Theatre
04.2009 - 01.2011
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