- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- I enjoy cooking for friends and family gatherings
- Camping and hiking
- Playing Beach Volleyball
- Quality time with friends and family
- Learning new skills
Jacob Hermann
Lawndale
Summary
Motivated and adaptable individual with experience in food service and customer support. Skilled in training new staff and maintaining service standards. Ready to leverage expertise to drive team efficiency and improve customer satisfaction.
Overview
9
9
years of professional experience
Work History
Floor Staff Member
Tower 12
Hermosa Beach, CA
05.2025 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in food preparation and presentation, ensuring adherence to quality standards.
- Collaborated with team members to streamline operations during peak hours.
- Monitored inventory levels and reported discrepancies to management for timely replenishment.
- Adapted quickly to changing demands in a fast-paced environment while maintaining professionalism.
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Supported training of new staff by sharing knowledge of operational procedures and best practices.
Server
Rebel Republic Social House
Redondo Beach, CA
09.2023 - 03.2025
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Assisted in training new servers on menu items and restaurant protocols.
- Processed customer orders accurately using point-of-sale systems to streamline transactions.
- Upsold menu items, contributing to increased sales through effective product knowledge.
- Resolved guest complaints promptly, fostering a positive dining environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Bartender
Kalaveras, Inc
San Pedro, CA
08.2021 - 08.2023
- Crafted high-quality cocktails and beverages, ensuring consistency and taste standards.
- Provided exceptional customer service, enhancing guest satisfaction and experience.
- Maintained cleanliness and organization of bar area, adhering to health regulations.
- Collaborated with team members to streamline service efficiency during peak hours.
- Managed inventory levels, assisting in ordering supplies to prevent shortages.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Food Runner
Kalaveras, Inc
Redondo Beach, CA
06.2019 - 03.2020
- Delivered food and beverages promptly to enhance guest satisfaction.
- Maintained cleanliness and organization of dining areas for optimal dining experience.
- Collaborated with kitchen staff to ensure accurate order fulfillment.
- Assisted in training new food runners on efficient service protocols.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Crew Member
Trader Joe's
Torrance, CA
10.2016 - 05.2019
- Assisted customers with product selections and inquiries, enhancing overall shopping experience.
- Maintained store cleanliness and organization, ensuring adherence to health and safety standards.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to restock shelves and manage inventory effectively.
- Trained new crew members on store policies, procedures, and customer service best practices.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
No Degree - General
El Camino College
Torrance, CASkills
- Reliability and punctuality
- Patience and empathy
- Strong teamwork
- Customer service
- Friendly and helpful
- Store opening and closing
- Team leadership
- Ability to lift 160 pounds
- Excellent written and verbal communication
- Engaging with diverse customers
Interests
Timeline
Floor Staff Member
Tower 12
05.2025 - Current
Server
Rebel Republic Social House
09.2023 - 03.2025
Bartender
Kalaveras, Inc
08.2021 - 08.2023
Food Runner
Kalaveras, Inc
06.2019 - 03.2020
Crew Member
Trader Joe's
10.2016 - 05.2019
No Degree - General
El Camino College