Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jacob Harvey

Calgary,AB

Summary

Professional with proven experience in customer service and frontline operations. Skilled in handling transactions, managing inventory, and ensuring positive customer experience. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable, efficient, and committed to maintaining high standards in fast-paced environment.

Overview

4
4
years of professional experience

Work History

RSR Driver

Aramark Canada
08.2023 - Current
  • Assisted in training new drivers on company policies, safety protocols, and efficient driving techniques.
  • Collaborated with dispatchers to address any schedule changes or potential delays promptly.
  • Maintained accurate records of all shipments, pickups, and proof of delivery documentation.
  • Ensured each kitchen's appliances that Aramark owns are cleaned thoroughly and usable for customers each day, including multiple coffee machines that need to be opened and cleaned internally thoroughly
  • Followed up with customers and offered assistance however applicable to always guarantee customer satisfaction

Warehouse Associate

Calgary Fasteners & Tools
01.2023 - 07.2023
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Fulfilled client orders within their local database efficiently while assisting others once all orders are completed
  • Assisted customers with invoices and processed payments, along with reconciling account balances and following up on issues identified

Counter and Warehouse Sales

City Electric Supply
01.2021 - 06.2022
  • Increased sales opportunities with knowledge of products and services at the counter.
  • Organized product displays to attract customer attention and encourage sales.
  • Answered all incoming calls to the branch while simultaneously assisting at the front counter with all customers while maintaining a positive attitude
  • Improved customer satisfaction by providing timely and accurate service at counter or on the phone
  • Arrange courier routes for optimal delivery time and efficiency on a daily basis
  • Daily inventory of stock within large areas of the warehouse, ensuring all stock has been accounted for and replacing all that wasn't however applicable

Education

High School Diploma -

Henry Wisewood High School
910 75 Ave SW
06-2014

Skills

  • Customer service
  • Highly adaptable
  • Time management
  • Strong work ethic
  • Attention to detail
  • Data entry
  • Problem-solving skills
  • File organization
  • Work prioritization
  • Initiative-taking
  • Complex Problem-solving

Languages

English
Native or Bilingual

Timeline

RSR Driver

Aramark Canada
08.2023 - Current

Warehouse Associate

Calgary Fasteners & Tools
01.2023 - 07.2023

Counter and Warehouse Sales

City Electric Supply
01.2021 - 06.2022

High School Diploma -

Henry Wisewood High School

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Jacob Harvey