Jacob Hao
Toronto,ON
Summary
Dedicated professional with proven ability to manage multiple customer interactions efficiently. Extensive experience in staff management and daily operations oversight. Strong interpersonal and multitasking skills developed in high-pressure, customer-centric environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Director of Authentication
Haute Classics
Toronto, Ontario
12.2019 - 09.2023
- Authenticating high-end fashion accessories, such as Chanel, Louis Vuitton, and Hermès.
- Documented all inspection results in the inventory management system.
- Provided exceptional customer service to high-profile clients.
Personal Shopper
Holt Renfrew
Toronto, Ontario
12.2018 - 12.2019
- Maintained a high level of customer service while ensuring customer satisfaction.
- Developed strong relationships with clients through attentive service.
- Operated register, handled cash and processed credit card transactions.
Assistant Manager, Customer Service
Haute Classics
Toronto, ON
04.2017 - 06.2018
- Assisted in managing daily customer service operations and team communication.
- Handled customer inquiries and resolved issues efficiently and professionally.
- Developed strategies to increase customer loyalty and retention rates.
Education
Mixology
Toronto Institute of Bartending
Toronto09-2024
Bachelor of Arts - Finance
York University
TorontoTeacher Training Program
Canada's National Ballet School
Toronto, ONPrivate Pilot
Island Air Flight School
Toronto, ONWSET Level 3
George Brown College
TorontoSkills
- Cocktail preparation
- Drink pairing
- Cash handling
- Inventory management
- POS systems
- Attention to detail
- Sales expertise
- Handling difficult customers
Certification
- Smart Serve
- WSET level 1, 2, and 3
Timeline
Director of Authentication
Haute Classics
12.2019 - 09.2023
Personal Shopper
Holt Renfrew
12.2018 - 12.2019
Assistant Manager, Customer Service
Haute Classics
04.2017 - 06.2018
Mixology
Toronto Institute of Bartending
Bachelor of Arts - Finance
York University
Teacher Training Program
Canada's National Ballet School
Private Pilot
Island Air Flight School
WSET Level 3
George Brown College
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