Overview
Work History
Education
Skills
Timeline
Generic

Jacob Hamer

Los Angeles

Overview

9
9
years of professional experience

Work History

Senior Operations Team Lead (Program & Product Strategy)

Amazon
Los Angeles
02.2026 - Current
  • Drive $48M in annualized improvement initiatives through new product development and optimization
  • Owned portfolio of 8 operational tools facilitating systems that process 11B packages annually
  • Led global team of 7 senior program managers across NA, EU, and JP to enhance last-mile planning technology
  • Established experimentation frameworks (A/B testing) to validate operational changes and foster adoption
  • Built scalable intake and prioritization mechanisms managing 100+ monthly improvement requests

Senior Program Manager (Strategy & Operations)

Amazon
Los Angeles
01.2021 - 01.2026
  • Led VP-sponsored automation initiative integrating 7 data sources across 470+ sites, delivering $69M savings
  • Achieved $78M in projected savings through strategic planning for 4 major automation initiatives
  • Managed global labor planning systems across 730+ sites, impacting $100M+ in annual decisions
  • Generated $11.3M in validated savings through operational improvements driven by experimentation
  • Increased network capacity by 1.24M units (+2.3%) through standardized operating models

Sr. Regional Program Manager

Amazon
Chicago
01.2020 - 01.2021
  • Managed team of 4 program managers, achieving #1 regional ranking in cost and quality
  • Led continuous improvement strategy across 17 sites, enhancing processes for 184M+ annual volume
  • Improved quality metrics by 17% and reduced process degradation by 7.7%
  • Identified $2.5M in cost savings through implementation of real-time performance tracking

Process Engineer

Amazon
Cleveland
01.2019 - 01.2020
  • Achieved $600K savings via workflow redesign and improved efficiencies
  • Optimized processes for fulfillment center handling 500K+ units daily, enhancing operational flow
  • Minimized process waste by 15% through implementation of innovative operational practices

Operations Manager

Amazon
Chicago
01.2017 - 01.2019
  • Achieved process accuracy of 99.9% and decreased errors by 40% through targeted operational improvements
  • Cut overtime by 20% while positioning productivity rankings among top-tier network performance
  • Led teams of up to 140 employees in inbound and sort operations to enhance workflow efficiency

Education

B.S. - Financial Counseling and Planning

Purdue University
West Lafayette, IN

Skills

  • Data Analysis
  • Forecasting
  • Process Optimization
  • Product Development
  • Strategic Planning
  • Change Management
  • SQL
  • Python
  • Advanced Excel
  • User Testing
  • Cross-functional leadership
  • Stakeholder management
  • Labor Planning

Timeline

Senior Operations Team Lead (Program & Product Strategy)

Amazon
02.2026 - Current

Senior Program Manager (Strategy & Operations)

Amazon
01.2021 - 01.2026

Sr. Regional Program Manager

Amazon
01.2020 - 01.2021

Process Engineer

Amazon
01.2019 - 01.2020

Operations Manager

Amazon
01.2017 - 01.2019

B.S. - Financial Counseling and Planning

Purdue University
Jacob Hamer