Jacob Haddad
Calgary,Canada
Summary
Professional completing an Information Technology Systems diploma at SAIT, with hands-on experience in Windows Server, Active Directory fundamentals, networking labs, and end-user troubleshooting. Strong customer service background with proven ability to communicate technical issues clearly, document solutions, and escalate when required. Seeking a Service Desk or Junior IT role to grow within a professional IT environment
Overview
4
4
years of professional experience
1
1
Certification
Work History
Parts Counter Professional
Auto Value Auto Parts
Calgary, Canada
01.2022 - Current
● Provided front-line technical support to customers by diagnosing vehicle and part compatibility issues
● Used inventory and POS systems to manage orders, look up specifications, and track parts
● Handled high call volume while maintaining accurate documentation
● Explained technical information clearly to non-technical customers
● Resolved issues efficiently or escalated when necessary
Education
Information Technology Systems Diploma -
Southern Alberta Institute of Technology (SAIT)
Calgary, AB02.2026
High School -
St. Mary’s High School
Calgary, AB01.2021
Skills
● Windows 10 & 11; Windows Server
● Linux fundamentals
● Office 365
● Azure Cloud fundamentals
● AD fundamentals
● Networking troubleshooting as well as DNS and DHCP understanding
● Enterprise labs
● Ticketing systems
● Documentation
● Escalation
● PC building
● Phone repair
● Hardware diagnostics
● Customer service
● Technical troubleshooting
● Great communication skills
Certification
- Micro-Certification - Welcome to ServiceNow
- Cloud Security Fundamentals Student Certificate (Palo Alto)
Affiliations
In my free time, I enjoy outdoor and hands-on activities such as dirt biking, snowboarding, and fishing. I also have a strong interest in automotive work and spend time learning, maintaining, and improving cars. These hobbies reflect my enthusiasm for problem-solving, technical skills, and staying active.
Additional Information
CERTIFICATIONS & PROFESSIONAL DEVELOPMENT
• Microsoft Azure Fundamentals (AZ-900) — Planned
• AWS Certified Cloud Practitioner — Planned
• EC-Council Certified Ethical Hacker (CEH) — Planned
• Planning to actively participate in local DevOps and security meetups (Calgary Dev Meetup, DevOps groups, BSides)
Willing to work non-standard shifts and on-call rotations.
References
References available upon request.
Timeline
Parts Counter Professional
Auto Value Auto Parts
01.2022 - Current
Information Technology Systems Diploma -
Southern Alberta Institute of Technology (SAIT)
High School -
St. Mary’s High School