Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jacob Guadarrama

Upland

Summary

Dynamic retail professional with a proven track record at H&M, excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction and improving inventory management. Adept at fast-paced environments, leveraging teamwork and effective communication to achieve goals while ensuring compliance with safety protocols.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

H&M Hennes & Mauritz
10.2020 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.

Package Handler

UPS
08.2020 - 08.2020
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Retail Assistant

JCPenney
11.2019 - 05.2020
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Education

Columbia High School
Nampa, ID

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Understand things quickly
  • Able to teach others once I’ve all ready learned a task
  • Can work at a fast pace

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Retail Sales Associate

H&M Hennes & Mauritz
10.2020 - Current

Package Handler

UPS
08.2020 - 08.2020

Retail Assistant

JCPenney
11.2019 - 05.2020

Columbia High School

Similar Profiles

CREATE PROFILE
Jacob Guadarrama