Jacob Grisold
Kitchener,ON
Summary
Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted supervisor and leader with strong communication, interpersonal and planning abilities.
Overview
8
8
years of professional experience
Work History
Head Cashier
Rona
04.2024 - Current
- Promoted to full-time Head Cashier after one month due to success in initial role (Flooring Sales Specialist)
- Successfully led a charity campaign in-store reaching a target of $6,000 for The Women's Crisis Services of Waterloo
- Achieved target goals of Pro account sign-ups of 25%
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
- Efficiently completed the front-end opening and closing duties as a key holder
- Resolved customer issues for front-end and departments throughout the store by employing strong operations knowledge and problem-solving abilities
Retail Sales Associate
JYSK
09.2022 - 09.2023
- Worked closely with a small team to ensure the daily operations of the store were completed
- Achieved a high level of success hitting sales goals and essential KPIs
- Maintained an add-on rate of 70% of merchandise sales
- Championed the highest level of professionalism and expertise in communication and teamwork
- Built customer loyalty and retention by delivering excellent customer service
Omni-Channel Specialist
BestBuy Canada
09.2021 - 09.2022
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times
- Strong emphasis on interdepartmental-communication and customer service
- Balanced cashier drawers at end of shifts and logged any discrepancies
- Became knowledgeable about store products and mission statement
- Increased team productivity through effective staff coordination and task delegation
Team Leader
McDonald's Restaurant
08.2016 - 09.2021
- Promoted to Crew Trainer in 2019, Promoted to Team Leader in 2020
- Expertly Trained new staff in core skills of their position using a variety of techniques and aids both digital and physical
- Monitored staff performance levels, implementing necessary changes to improve productivity and meet targets
- Mentored and coached junior staff to produce high-performing, quality team members
Camp Counselor
Great Big Theater Company
06.2018 - 09.2019
- Oversaw co-op program at this location, tasks included managing and training students as well as communicating with outside faculty to ensure the co-op went smoothly
- Responsible for managing and leading a small but diverse group of fast-changing co-op students and full staff members
- Oversaw onsite administrative tasks and team leader as a senior member of staff
- Created detailed schedules for each week and provided camper supervision as well as led and taught classes and workshops that culminated in a show at the end of the week for parents
Education
Human Resource Management -
Conestoga College
Kitchener, ON04.2024
Bachelor of Arts (BA) -
Wilfrid Laurier University
Waterloo, ON04.2021
Skills
- Conflict Resolution
- Training and Development
- File and records management
- MS Excel
- MS Word
- MS Office
- Data Entry
- HR Information systems (HRIS)
- Human resources administration
- Effective planning
Affiliations
HRPA Southwest Chapter, Member
Timeline
Head Cashier
Rona
04.2024 - Current
Retail Sales Associate
JYSK
09.2022 - 09.2023
Omni-Channel Specialist
BestBuy Canada
09.2021 - 09.2022
Camp Counselor
Great Big Theater Company
06.2018 - 09.2019
Team Leader
McDonald's Restaurant
08.2016 - 09.2021
Human Resource Management -
Conestoga College
Bachelor of Arts (BA) -
Wilfrid Laurier University
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