Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jacob Grady

San Diego

Summary

Dynamic operations management professional experienced in overseeing daily activities and ensuring compliance with company standards. Skilled in team training and conflict resolution, committed to driving operational excellence and fostering a customer-centric environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Online Shopping Manager

Vons
San Diego
11.2024 - 02.2026
  • Managed daily operations to ensure adherence to company policies and operational standards.
  • Developed and delivered training for new employees on customer service standards and store procedures, enhancing service quality.
  • Resolved customer complaints promptly to enhance satisfaction.
  • Partnered with department heads to develop and implement strategies for improving overall store performance.

PetHotel Lead

PetSmart
Encinitas
05.2023 - 09.2024
  • Supervised daily operations of pet hotel and ensured high standards of care.
  • Monitored pet health and behavior to ensure a safe environment for all guests.
  • Trained staff on pet handling, safety protocols, and customer service techniques.
  • Scheduled grooming appointments and managed check-in/check-out processes efficiently.

Education

Emergency Medical Technician

Palomar College
San Marcos, CA
01-2026

High School Diploma -

Rancho Bernardo High School
CA
01-2023

Skills

  • Customer service
  • Team collaboration
  • Employee training
  • Conflict resolution
  • EMT certification
  • Emergency response

Languages

German
Professional

Certification

  • BLS Certification
  • EMT Certification
  • CPR Certification

Timeline

Online Shopping Manager

Vons
11.2024 - 02.2026

PetHotel Lead

PetSmart
05.2023 - 09.2024

Emergency Medical Technician

Palomar College

High School Diploma -

Rancho Bernardo High School
Jacob Grady