Jacob Flores
Monterey Park
Summary
Dynamic Property Manager with a proven track record at JV Property Management, adept at enhancing operational efficiency through process improvement and meticulous documentation. Skilled in data entry and conflict resolution, I excel in fast-paced environments, ensuring tenant satisfaction and streamlined property management. Committed to delivering exceptional service and fostering positive relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Property Manager
JV Property Management
11.2023 - Current
- Manage over 20 properties and handle tenant communications, scheduling, and lease documentation.
- Maintain data logs for rent payments, vendor activity, and repair status.
- Coordinate inspections and track move-in/move-out reports.
- Streamline operations by improving documentation accuracy and turnaround times.
- Monitored property conditions regularly, identifying areas for improvement and immediate action.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Front End Associate
Costco
07.2023 - 11.2023
- Assisted customers and managed high-volume checkout lanes.
- Organized carts, maintained store cleanliness, and supported inventory stocking.
- Communicated clearly with team members to ensure workflow efficiency.
- Assisted customers with product inquiries, providing exceptional service to enhance shopping experience.
- Trained new associates on operational procedures, contributing to improved team performance and customer satisfaction.
- Resolved customer complaints effectively, utilizing problem-solving skills to ensure positive outcomes for all parties involved.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
Sales Associate
H&M Hennes & Mauritz
06.2021 - 07.2023
- Oversaw daily store operations across multiple departments.
- Managed and tracked product inventory while supporting seasonal resets.
- Trained new hires and delegated responsibilities to over 20 employees.
- Maintained accurate transaction records and processed returns.
- Collaborated with team members to meet daily sales goals and improve overall store performance.
Crew Member
McDonald's
06.2017 - 06.2021
- Operated registers and maintained food safety standards.
- Documented daily tasks and upheld cleanliness checklists.
- Ensured quick, friendly service in a high-traffic environment.
- Delivered exceptional customer service, ensuring satisfaction and fostering repeat business.
- Collaborated with team members to optimize workflow and improve overall service speed.
- Trained new crew members on operational procedures, enhancing team performance and efficiency.
- Worked front counter, kitchen and other areas.
Education
California State University, Los Angeles
Los Angeles, CACantwell Sacred Heart of Mary
Montebello, CASkills
- Microsoft Excel, Google Sheets, Word
- Data entry, report tracking and scheduling
- Clear verbal and written communication
- Process improvement and documentation
- Customer service and conflict resolution
- Comfortable in fast-paced environments
Certification
California Emergency Response Team Member
Timeline
Property Manager
JV Property Management
11.2023 - Current
Front End Associate
Costco
07.2023 - 11.2023
Sales Associate
H&M Hennes & Mauritz
06.2021 - 07.2023
Crew Member
McDonald's
06.2017 - 06.2021
California State University, Los Angeles
Cantwell Sacred Heart of Mary
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