Jacob Fiset
Calgary,AB
Summary
Proven Auto Parts Specialist with a track record of enhancing customer satisfaction and sales growth at Canadian Tire through expert supplier relations and strategic merchandising. Excelled in creating loyal customer bases and improving store operations, showcasing strong problem-solving skills and a knack for product recommendations. Demonstrates a collaborative spirit and a keen understanding of vehicle operations. Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities.
Overview
6
6
years of professional experience
Work History
Auto Parts Specialist
Canadian Tire
08.2022 - Current
- Developed a loyal customer base by consistently delivering exceptional service and support during every interaction.
- Tracked parts use and charged items to customer accounts for billing.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Identified early product failure trends and communicated information to customers to help select more suitable parts.
- Proactively addressed potential inventory issues by closely monitoring supply levels and adjusting orders as needed, preventing stockouts and backorders.
Grocery Supervisor
Save On Foods 946
08.2020 - 08.2022
- Promoted sales growth by creating eye-catching merchandise displays and implementing promotional strategies.
- Streamlined store operations through strategic planning and efficient use of resources.
- Improved customer satisfaction by addressing concerns promptly and providing exceptional service.
Barista
Starbucks, Barista
08.2018 - 08.2020
- Maintain a clean and organized workspace for optimal productivity and safety everyday.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Bachelor of Arts - Marketing Management
Mount Royal University
Calgary, ABSkills
- Supplier Relations
- Merchandising Strategies
- Product Recommendations
- Ordering parts
- Problem-solving skills
- Vehicle operations knowledge
- Product and Service Sales
Languages
French
Native or Bilingual
English
Native or Bilingual
Golf
Love using golf to meet new people.
Timeline
Auto Parts Specialist
Canadian Tire
08.2022 - Current
Grocery Supervisor
Save On Foods 946
08.2020 - 08.2022
Barista
Starbucks, Barista
08.2018 - 08.2020
Bachelor of Arts - Marketing Management
Mount Royal University
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