Jacob Fennell
San Diego
Summary
Seeking to obtain a challenging position where I can utilize my customer service experience and learn from other team members.
Highly experienced sales associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
2020
2020
years of professional experience
Work History
Sales Associate
76
2024 - 2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Team Member
Taco Bell
07.2018 - 05.2019
- Meeting customer needs and taking steps to solve food or service issues.
- Communicated with customers, team members and management in a positive manner.
- Assisted in food and beverage orders.
Team Member
Burger King
03.2018 - 09.2018
- Handled all customer complaints according to customer policies and procedures.
- Followed sanitary practices for food handling, general cleanliness and maintenance of kitchen and dining areas.
- Ensured cash drawer levels are maintained in compliance to company policies and procedures.
Education
High School - undefined
Innovative High School
National City, CA01.2017
High School - undefined
El Capitan High School
Lakeside, CA01.2016
High School - undefined
Granite Hills High School
El Cajon, CA01.2015
Skills
- Adaptability to challenges
- Team collaboration
- Interpersonal conflict resolution
- Self-motivation and growth
- Cash handling
- Flexible schedule
- Stocking and receiving
- Store opening and closing
- Conflict resolution
- Upselling
- Guest relations
Timeline
Team Member
Taco Bell
07.2018 - 05.2019
Team Member
Burger King
03.2018 - 09.2018
High School - undefined
Innovative High School
High School - undefined
El Capitan High School
High School - undefined
Granite Hills High School
Sales Associate
76
2024 - 2025
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