Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jacob De La Torre

Winchester

Summary

Ambitious and motivated California State University San Marcos graduate seeking a position in the area of sales. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels. Committed to improving customer satisfaction and driving positive outcomes. A strong desire to succeed will demonstrate a valuable work ethic and discipline.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

Kan Zaman
Murrieta
01.2025 - Current
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Took orders from customers accurately and in a timely manner.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Front End Associate, Tire Sales, Meat Department

Costco
Murrieta
05.2018 - Current
  • Maintained up-to-date knowledge of store sales, payment policies, and security standards.
  • Used product knowledge, sales abilities, and customer relations skills to drive substantial increases in sales.
  • Assisted the department manager in reaching meat department sales and profit goals, monitored and complied with quality assurance standards, and maintained a safe environment.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed a strong rapport with customers by providing exceptional services and creating a positive impression of the business.
  • Led projects, analyzed data to identify opportunities for improvement, created plans, and communicated deadlines to ensure projects were completed.
  • Developed and maintained courteous and effective working relationships through team-building activities.
  • Exceeded goals through effective task prioritization, flexible hours, and a great work ethic.
  • Offered friendly and efficient service to customers, and handled challenging situations with ease.
  • Used Microsoft software tools to execute and create documents.

Head Barback

Peltzer Farms
Temecula
01.2023 - 02.2024
  • Assisted bar staff with stocking and organizing bar supplies.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Attended weekly staff meetings held by the Bar Manager in order to stay informed about changes in policies or procedures.
  • Communicated with management regarding any potential problems or issues which arose during service hours.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Effectively multitasked within fast-paced environment.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Assisted with training new barback staff, sharing knowledge and best practices.

Education

Bachelor of Arts - Arts and Technology

California State University - San Marcos
San Marcos, CA
05.2021

Skills

  • Detail-Oriented, Effective Time-Management and Excellent Organization
  • Problem Solving, Decision Making and Conflict Resolution
  • Relationship Building and Staff Training Development
  • Task Prioritization and Excellent Customer Service
  • Outstanding Verbal and Written Communications
  • Microsoft Office and Adobe Software Proficiency

Certification

  • ProMedia Training, 2022, Certification of Completion for Avid Pro Tools 101/110
  • Supervisor Training Program, 2023, Certification for completing roles of Supervisor in the workplace
  • POS server knowledge, Toast
  • AS400 product inventory

Timeline

Server

Kan Zaman
01.2025 - Current

Head Barback

Peltzer Farms
01.2023 - 02.2024

Front End Associate, Tire Sales, Meat Department

Costco
05.2018 - Current

Bachelor of Arts - Arts and Technology

California State University - San Marcos

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Jacob De La Torre