Jacob Correa-Sicairos
Student
Sacramento
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
5
5
years of professional experience
Work History
At Home Advisor
Apple
06.2022 - Current
- Maintained detailed records of all customer interactions, ensuring continuity of care for future inquiries or escalations.
- Collaborated with cross-functional teams to ensure prompt resolution of escalated issues and improved overall service quality.
- Utilized remote access tools to diagnose and troubleshoot issues on customers'' devices effectively.
- Resolved complex issues through diligent research, analysis, and troubleshooting techniques.
Server
Maragritaville
06.2020 - 07.2021
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Bachelor of Science - Computer Science
Sacramento State University
Sacramento, CA 05.2001 -
Skills
Call handling efficiency
Empathy and patience
Data entry proficiency
Strong work ethic
Java
Typing 90 WPM
Accomplishments
Received ACEA award for outstanding performance and technical support in the year 2022-2023 for being in the top 5% in the college org.
Timeline
At Home Advisor
Apple
06.2022 - Current
Server
Maragritaville
06.2020 - 07.2021
Bachelor of Science - Computer Science
Sacramento State University
05.2001 -
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