Jacob Copson
Cambridge,ON
Summary
With a proven track record at Copson Electric Inc., I excel in operations management and customer service, demonstrating a strong work ethic and mechanical knowledge. My leadership significantly improved profit margins by enhancing work quality and efficiency. Skilled in mentoring and decision-making, I foster professional growth and ensure project success.
Overview
15
15
years of professional experience
Work History
Owner/Operator Master Electrician
Copson Electric Inc.
03.2010 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Trained and motivated employees to perform daily business functions.
- Assessed income and expenses and adapted plans to improve profit levels.
- Repaired or replaced wiring, equipment and fixtures using hand tools and power tools.
- Installed safety and distribution components for electrical systems, such as switches, resistors and circuit-breaker panels.
- Spliced, joined and connected wire to fixtures and other electrical components.
- Inspected electrical systems, equipment and components to identify hazards, defects and need for adjustment or repair.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Developed a reputation for quality workmanship through meticulous attention to detail in all aspects of electrical system installation and repair.
- Enhanced overall safety by conducting thorough electrical inspections and implementing corrective actions as needed.
- Mentored junior electricians in trade skills, fostering professional growth within the team while ensuring high standards of work quality were maintained.
Education
Master Electrician -
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON12-2009
Complepletion of Electrical C/M 309A - Electrical Construction And Maintenance
Conestoga College
Kitchener, ON Doon Campus02-2007
Skills
- Operations Management
- Human Resources
- Strong Work Ethic
- Dependable and reliable
- Mechanical Knowledge
- Decision-Making
- Customer Service
- Delegating Work
- Scheduling
- Purchasing and planning
- Documentation And Reporting
- Payroll Processing
Timeline
Owner/Operator Master Electrician
Copson Electric Inc.
03.2010 - Current
Master Electrician -
Conestoga College Institute of Technology And Advanced Learning
Complepletion of Electrical C/M 309A - Electrical Construction And Maintenance
Conestoga College
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