Jacob Carr
Fremont
Summary
Customer Service Assistant with demonstrated adaptability and teamwork. Enhanced customer satisfaction through personalized service and efficient transaction processing, ensuring product availability and a welcoming shopping environment. Contributed to yearbook and journalism departments by designing pages, conducting interviews, capturing photos, and writing articles.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Customer Service Assistant
Sublime Journey West Coast
Fremont
11.2021 - Current
- Handled calls and returned voicemails, relaying customer feedback to management to align product stocking with consumer preferences.
- Enhanced customer satisfaction by personalizing service and addressing individual needs.
- Created a friendly atmosphere to encourage customer engagement. and helped to create a welcoming atmosphere.
- Addressed common questions about store products.
- Executed cash register transactions to ensure efficient customer service. on POS and provided correct change.
- Wrapped and prepared customer purchases for carry-out or delivery.
- Monitored inventory levels at the checkout area and restocked items.
- Kept employee and customer areas clean and orderly, using slow periods to tackle both routine housekeeping tasks and personal schoolwork.
- Liaised with management to stay updated on product knowledge and informed of changes in company policies.
Student Journalist
Washington High School
Fremont
08.2025 - 05.2026
- Researched and wrote articles highlighting school events and addressing student issues to inform and engage the student body.
- Conducted interviews with students, teachers, and community members for stories.
- Collaborated with editors to ensure accuracy and clarity of all published material, enhancing reader experience.
- Proofread copy for accuracy and readability prior to publication.
- Organized and recorded a podcast discussing NFL news to provide entertainment and insight for listeners.
Play-by-Play Announcer
Washington High School
Fremont
08.2025 - 11.2025
- Provided engaging live commentary for high school sports events, enhancing spectator experience.
- Monitored current trends in professional sports through regular reading of newspapers, magazines, and online publications to inform commentary.
- Conducted player interviews for pre and post-game segments in school newspaper, contributing to audience engagement.
Yearbook Editor-in-Chief
Washington High School
Fremont
08.2022 - 05.2023
- Managed deadlines, prioritizing tasks to maintain project timelines effectively.
- Captured images at school events, enhancing visual storytelling for yearbook. at school events to be used in the yearbook.
- Guided photography efforts, directing student photographers for optimal coverage.
- Edited written content for clarity, ensuring alignment with school guidelines.
- Compiled quotes, stories, and anecdotes, enriching yearbook's narrative and student representation.
- Coordinated distribution of yearbooks with school administrators.
Education
High School Diploma -
Washington High School
Fremont, CA06-2026
Skills
- Customer service
- Telephone etiquette
- Transaction processing
- Product knowledge
- Customer interaction
- Customer engagement
- Product recommendations
- Customer insights
- Research skills
- Conflict resolution
- Teamwork skills
- Effective communication
- Adaptability
- Multitasking capability
- Stress tolerance
- Brand advocacy
Certification
- Career Technical Education in Music Production - Mission Valley ROP Center - 2026
Accomplishments
- AP Scholar with Honor - College Board - 2026
- African American Recognition Award - College Board- 2024
- WACL All-League 2nd Team, Washington High School Boys Lacrosse (2026)
- Student of the Year, Music Production 1 - Mission Valley ROP Center (2026)
Affiliations
- President, Black Student Union of Washington High School, Fremont, CA (2024-2026)
- Football Player, Washington High School (2022-2025)
- Basketball Player, Washington High School (2022-2024)
- Lacrosse Player/Captain, Washington High School (2023-2026)
Timeline
Student Journalist
Washington High School
08.2025 - 05.2026
Play-by-Play Announcer
Washington High School
08.2025 - 11.2025
Yearbook Editor-in-Chief
Washington High School
08.2022 - 05.2023
Customer Service Assistant
Sublime Journey West Coast
11.2021 - Current
High School Diploma -
Washington High School