Summary
Overview
Work History
Education
Skills
References
Timeline
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Jacob Burns

Riverside

Summary

Dynamic retail professional with a proven track record at Jenson USA, excelling in employee training and sales analysis. Adept at enhancing customer satisfaction through exceptional service and effective problem-solving. Recognized for leadership in team environments and implementing visual merchandising strategies that drive sales and improve inventory management.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

Jenson USA
Riverside
03.2018 - 05.2022
  • Provided training to new employees on company policies and procedures.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Worked effectively in team environments to make the workplace more productive.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.

Retail Assistant Manager

Vans
Paradise Valley
04.2014 - 06.2015
  • Trained staff to have extensive product knowledge and upselling skills.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Analyzed business performance data and forecasted business results for upper management.
  • Processed sales transactions via cash register and telephone orders.
  • Investigated stock discrepancies through regular audits of backroom locations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Analyzed sales figures to identify trends and opportunities for improvement.
  • Restocked shelves with current merchandise in attractive displays to promote sales.

Visual Merchandiser

Pivotal Retail Group
Phoenix
04.2013 - 02.2014
  • Oversaw the creation of in-store signage and promotional materials to complement visual merchandising efforts.
  • Ensured all signage was up-to-date and accurately reflected current promotions.
  • Created window and in-store displays to promote new product launches.
  • Organized store layout, fixtures and visual merchandising standards.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Inspected existing displays regularly to ensure they were up to company standards.
  • Assessed inventory levels and restocked items as needed to maintain attractive displays.
  • Executed merchandising and floor moves based on seasonal changes, business needs and trends.

Education

High School Diploma -

Springfield High School
Akron, OH
06-1995

Skills

  • Employee training and development
  • Sales analysis and reporting
  • Visual merchandising
  • Inventory control and management
  • Team leadership
  • Customer service excellence
  • Problem solving
  • Scheduling management
  • Performance assessment
  • Container packing and sorting
  • Receiving shipments
  • Time management
  • Order processing and picking
  • Labeling and boxing
  • Adaptability
  • Inventory audits

References

References available upon request.

Timeline

Assistant Store Manager

Jenson USA
03.2018 - 05.2022

Retail Assistant Manager

Vans
04.2014 - 06.2015

Visual Merchandiser

Pivotal Retail Group
04.2013 - 02.2014

High School Diploma -

Springfield High School

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Jacob Burns