Jacob Bueno
Rialto
Summary
Detail-oriented Civil Engineering student at Cal Poly Pomona pursuing an engineering internship focused on structural engineering and building design. Proficient in AutoCAD, surveying, Microsoft Excel, and VBA, complemented by strong teamwork and leadership skills. Active member of the Timber Strong Club, ready to apply academic knowledge to real-world engineering challenges.
Overview
5
5
years of professional experience
Work History
Server
Rainforest Cafe
10.2025 - Current
- Delivered attentive table service in high-volume dining environment, ensuring accurate orders and timely food delivery.
- Recommended menu items and beverages, supporting guest satisfaction and check growth through informed upselling.
- Communicated special requests and allergy concerns clearly to kitchen staff, improving order accuracy.
- Processed payments accurately using point-of-sale system, balanced checks, and resolved billing discrepancies.
Server Trainer/Server Shift Leader
Applebee's Grill + Bar
09.2021 - 07.2024
- Trained new servers on guest service standards, menu knowledge, and Applebee's service steps.
- Coached team members on suggestive selling of beverages, appetizers, and desserts.
- Demonstrated POS procedures for order entry, modifiers, and check accuracy.
- Reinforced side work, table maintenance, and dining room readiness for smooth shifts.
Night Auditor/Front Desk Agent
Marriot Hotel
05.2023 - 08.2023
- Generated end-of-day audit reports, verifying revenue, occupancy, and payment records for accuracy.
- Reconciled nightly folios, resolving posting discrepancies and balancing front desk accounts accurately.
- Processed late check-ins, check-outs, and reservation changes using hotel property management systems.
- Managed guest inquiries overnight, delivering service and resolving account questions promptly.
Education
Bachelor of Science - Civil Engineering
California State Polytechnic University, Pomona
Pomona, CA05-2028
No Degree - Engineering
Chaffey College
Rancho Cucamonga, CA05-2026
Skills
- AutoCAD, Microsoft Excel, VBA, Surveying, Engineering Drawings, Problem Solving, Team Collaboration, Communication
- Strong work ethic
- Exceptional customer service
- Cash handling
- Customer service
Timeline
Server
Rainforest Cafe
10.2025 - Current
Night Auditor/Front Desk Agent
Marriot Hotel
05.2023 - 08.2023
Server Trainer/Server Shift Leader
Applebee's Grill + Bar
09.2021 - 07.2024
Bachelor of Science - Civil Engineering
California State Polytechnic University, Pomona
No Degree - Engineering
Chaffey College