Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Bryce

Langley

Summary

Experienced leader with strong sales skills and a proven ability to adapt to changing needs while driving team success. Skilled in managing operations, resolving conflicts, and creating a positive, productive work environment

Overview

9
9
years of professional experience

Work History

Lead Training Supervisor

UEM Cannabis
11.2021 - Current
  • Trained and mentored new management team members, fostering growth and efficiency within the department.
  • Managed daily cash deposits of $5,000+ with accuracy and accountability.
  • Oversaw all aspects of return processing, ensuring seamless operations and timely product shipments.
  • Held responsibility for store opening and closing procedures as a key holder, ensuring security and smooth operations.
  • Delivered exceptional customer service by offering tailored product recommendations, enhancing overall customer satisfaction.
  • Achieved over $2.5 million in personal sales during my tenure, demonstrating consistent performance and sales expertise.


Vaccination Clinic Event Staff

Vancouver Giants
04.2021 - 09.2021
  • Managed crowd control with professionalism, ensuring a safe and organized environment for both event attendees and staff.
  • Coordinated event setup, including facility preparation, equipment arrangement, and supply organization.
  • Contributed to creating memorable experiences by actively engaging with guests during interactive program segments.
  • Delivered outstanding customer service, promptly addressing concerns and escalating when necessary to maintain satisfaction.
  • Collected valuable feedback from participants, ensuring continuous improvement and guest engagement.
  • Offered additional support to senior attendees, ensuring comfort and accessibility.
  • Provided guidance and assistance to individuals with disabilities, promoting an inclusive experience for all.
  • Streamlined appointment check-ins, ensuring smooth and efficient guest arrival processes.

Crew Trainer

McDonald's
03.2017 - 04.2021
  • Worked in the kitchen, ensuring all food safety protocols were strictly followed to maintain high standards of cleanliness, quality, and hygiene.
  • Trained and onboarded new team members, providing clear instruction on customer service, food handling, and operational procedures to ensure consistency.
  • Led the maintenance team, overseeing and performing routine deep cleaning of fryers, grills, and other kitchen equipment to maintain safety and operational efficiency.
  • Set the standard for service quality by consistently delivering excellent customer experiences and fostering a positive, collaborative work environment.

Education

High School Diploma -

Walnut Grove Secondary
Langley, BC
06-2019

Skills

  • Customer service
  • Sales proficiency
  • Strong attention to detail
  • Regulatory compliance enforcement
  • effective decision making
  • Team leadership
  • High-volume cash handling

Timeline

Lead Training Supervisor

UEM Cannabis
11.2021 - Current

Vaccination Clinic Event Staff

Vancouver Giants
04.2021 - 09.2021

Crew Trainer

McDonald's
03.2017 - 04.2021

High School Diploma -

Walnut Grove Secondary

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Jacob Bryce