Jacob Berndt
Sydenham
Summary
Dynamic retail sales consultant with a proven track record at Bad Boy Furniture Warehouse Ltd, consistently exceeding sales targets through effective negotiation and upselling strategies. Adept at enhancing customer satisfaction and loyalty by providing tailored solutions and mentoring team members. Skilled in utilizing technical knowledge to drive product interest and engagement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Full Time Retail Sales Consultant
Bad Boy Furniture Warehouse Ltd
06.2019 - 11.2023
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Exceeded monthly sales targets consistently by utilizing effective communication and negotiation techniques.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Participated in networking events within the industry community to generate new leads for potential business growth prospects.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Participated in promotional events to engage potential customers and showcase store offerings.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
- Maximized sales revenue through personalized recommendations and upselling techniques.
- Conducted regular product demonstrations, increasing interest in featured items.
- Greeted customers and helped with product questions, selections, and purchases.
- Worked to meet or exceed special targets for credit card applications, and specific product promotions.
Part Time Sales Team Member
RONA Home and Garden
05.2009 - 03.2017
- Helped customers locate products and checked store inventory systems for availability
- Collaborated with team members to develop innovative sales strategies and marketing materials.
- Prepared merchandise for sales floor by pricing or tagging.
- Mentored junior team members, sharing best practices for achieving sales goals and maintaining customer relationships.
- Processed product returns and assisted customers with other selections.
- Worked within multiple store departments performing a diverse set of roles and responsibilities including Front end Cashier, Greenhouse/ Garden Centre, Shipping and Recieving, Nightshift restocking/ merchandising. Tools and Hardware and Seasonal department work.
Education
High School Diploma -
Sydenham High School
2860 Rutledge Rd. Sydenham ON K0H 2T006-2010
Skills
- Customer satisfaction
- Verbal communication
- Positive and professional
- Relationship building
- Sales development
- Negotiation
- Upselling strategies
- Product demonstrations
- Building rapport
- Sales problem-solving
- Teamwork
- Flexible schedule
- Interpersonal and written communication
Languages
English
Certification
Bronze Cross 2010
First Aid Training 2018
Fork Lift Operator 2015
Timeline
Full Time Retail Sales Consultant
Bad Boy Furniture Warehouse Ltd
06.2019 - 11.2023
Part Time Sales Team Member
RONA Home and Garden
05.2009 - 03.2017
High School Diploma -
Sydenham High School
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