Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Austin

Greater Sudbury,ON

Summary

Dynamic operations manager with a proven track record at EverLine Coatings & Services, excelling in policy development and safety compliance. Adept at leading teams and enhancing productivity, I foster strong employee relations and implement effective conflict management strategies, ensuring project success and high-quality service delivery.

Overview

10
10
years of professional experience

Work History

Manager of Operations

EverLine Coatings & Services
Sudbury, Ontario
05.2021 - Current
  • Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
  • Delegated work to staff, setting priorities and goals.
  • Developed and implemented operational policies and procedures to enhance productivity, and create safer work environments for staff.
  • Created a clear line of communication to staff in order for them to feel comfortable and confident in reaching out to management.
  • Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
  • Addressed customer concerns with suitable solutions to meet their expectations.
  • Managed continuously changing schedules to meet project deadlines.
  • Provided on-the-job support for crews across all services that we offer.

Bar Manager

Killarney Mountain Lodge
Killarney, ON
05.2018 - 09.2020
  • Served as Manager On Duty (MOD) throughout the week to manage service quality and customer engagements
  • Planned and coordinated special events to boost customer numbers and profits.
  • Managed day-to-day operations, including opening and closing duties, scheduling shifts for employees, and cash handling procedures.
  • Developed and implemented bartender training programs, policies and procedures.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Assisted with planning, organizing and coordinating company events.
  • Assisted in conflict resolution processes and acted as a liaison between employees and management.

Confined Space Supervisor

NATT Safety
Sudbury, ON
05.2015 - 05.2016
  • Supervised daily operations to ensure efficient workflow and productivity.
  • Trained new staff on safety protocols and operational procedures.
  • Coordinated team schedules to optimize resource allocation and coverage.
  • Managed inventory levels to ensure availability of essential supplies and tools.
  • Directed and supervised team of 15 employees in daily operations.
  • Complied with company policies, objectives and communication goals.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.

Education

Powerline Technician

Cambrian College of Applied Arts And Technology
Greater Sudbury, None
08-2018

Skills

  • Operational management
  • Policy development
  • Safety compliance
  • Team leadership
  • Conflict management
  • Employee relations

Timeline

Manager of Operations

EverLine Coatings & Services
05.2021 - Current

Bar Manager

Killarney Mountain Lodge
05.2018 - 09.2020

Confined Space Supervisor

NATT Safety
05.2015 - 05.2016

Powerline Technician

Cambrian College of Applied Arts And Technology

Similar Profiles

CREATE PROFILE
Jacob Austin