Jacob Addai
Administrative Assistant
Grande Prairie ,Alberta
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environment. Hardworking individual with experience in typing, completing various clerical tasks and offering staff support. Responsible and self-motivated administrative staff with keen attention to details, able to multi-task and perform effectively independently or in a team environment with little to no supervision.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Maxwell & Associates
Halifax, NS
09.2023 - 12.2023
- Performed routine clerical tasks such as mailing, copying, faxing, filing and scanning.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Typed, proofread correspondence, forms and other documents
- Scheduled and confirmed appointments.
- Manage phone communications and relay messages.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Gathered and analyzed data, statistics, and other relevant information.
- Handled incoming mail, both physical and electronic, and ensured smooth information flow.
- Welcomed individuals and guided them to appropriate contacts or service locations.
- Drafted correspondence and other documents for department heads in company's voice.
- Established and managed filing systems, both manual and computerized.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Liaised between clients and vendors and maintained effective lines of communication.
Administrative Assistant
Lloyd Logistics
Kumasi , Ghana
03.2020 - 07.2023
- Managed filing system, collected data and entered them into organization's database with speed and accuracy.
- Answered phone calls and managed email correspondence.
- Managed filing system, entered data and completed other clerical tasks.
- Scheduled and confirmed appointments.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Tracked and managed invoices and payments meticulously.
- Proofreading reports with utmost attention to details.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Administrative Secretary
Pen Power Enterprise
Kumasi , Ghana
04.2017 - 11.2019
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Facilitated communication between departments for improved collaboration and project success.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Entered data into system and updated customer contacts with information to keep records current.
Education
Bachelor of Management Studies - Business Management And Administration
University of Cape Coast
Cape Coast, Ghana 05.2015
High School Diploma - Business
T. I. Ahmadiyya Senior High School
Kumasi, Ghana 06.2009
Skills
- Strong data entry skills
- Proficient typist (85WPM)
- Attention to details
- Exceptional Customer Service
- Proficiency in Microsoft Office Suite
- Effective Correspondence Handling Skills
- Well organized
- Filing
- Ability to work in a fast-paced office setting
- Excellent Written and Oral Communication
- Quick learner and desire to learn new things
- Reliable and punctual
- Team player
Languages
English
Native or Bilingual
Timeline
Administrative Assistant
Maxwell & Associates
09.2023 - 12.2023
Administrative Assistant
Lloyd Logistics
03.2020 - 07.2023
Administrative Secretary
Pen Power Enterprise
04.2017 - 11.2019
Bachelor of Management Studies - Business Management And Administration
University of Cape Coast
High School Diploma - Business
T. I. Ahmadiyya Senior High School
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