Jaclyn Tompkins
Lower Sackville,NS
Summary
Accomplished Business Growth Supervisor with a proven track record at McDonald's, enhancing operational efficiency and customer satisfaction. Expert in inventory control and workflow management, I led teams to exceed performance goals through strategic planning and exceptional leadership. Skilled in fostering employee development and building strong relationships, I significantly improved service delivery and business growth.
Overview
31
31
years of professional experience
Work History
Business Growth Supervisor/ Operations Supervisor
McDonald's Restaurant
01.2021 - 01.2025
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Inventory and food cost controls
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Created and managed labour budgets through effective scheduling.
- Conducted reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Created and managed project plans, timelines and budgets.
General Manager of Food Service
Mcdonalds
02.2012 - 01.2021
- Oversaw training of more than 90 team members.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Assistant Manager, General Crew
McDonalds
06.1994 - 01.2012
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
RS McLaughlin
Oshawa, ONSkills
- Schedule development
- Inventory control
- Workflow management
- Process monitoring and improvement
- Coaching and mentoring
- Business development
- Employee motivation
- Processes and procedures
- Training and mentoring
- Relationship building
- Staff development
- Verbal and written communication
- Customer service
Languages
English
Full Professional
Outstanding Genera Manager of the year
Awarded outstanding General Manager of the year in 2018. This award is given to the 5% percent of general managers in the contury .
Timeline
Business Growth Supervisor/ Operations Supervisor
McDonald's Restaurant
01.2021 - 01.2025
General Manager of Food Service
Mcdonalds
02.2012 - 01.2021
Assistant Manager, General Crew
McDonalds
06.1994 - 01.2012
High School Diploma -
RS McLaughlin
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